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概要
A multifunctional experienced resource of IT help desk with Telenor Pakistan for more than 10 years
工作经历
Team Lead Enterprise Support Operations
• Management/Supervision of team of 8 resources for Support related issues
• Goal assignment, evaluating and mentoring of resources
• Vendor Management
• Process creation/documentation for IT services
• Preparation of business cases of IT purchases & Presentation to top management(for approval)
• IT Equipment Procurement
• Acting Assistant Manager in absence of my current AM
• Official Support resource for CXX offices
Enterprise Planning & Coordination Specialist
• IT Policy definition, approval and implementation
• Policy/procedure introduction/road shows for other departments
• Planning & Coordination for IT Enterprise projects with internal & external Stakeholders
• Forecasting, requirement gathering, analysis of project requirements
• Auditing of completed projects
• IT equipment/ Inventory control & optimization (nationwide)
• Vendor coordination for new application development
• Process improvement initiatives
• To coordinate with Telenor Group for global projects
IT Operations Executive
• IT & Application Support for AJK region
• Applications Management
• Service Manger management & reporting
• To meet KPIs assigned
• Follow up for pending issues
IT Operations Officer
Basic IT related Issues trouble shooting
Applications monitoring
Inventory management
Database Administrator
• Database development, updation & handling
• Data analysis, report extractions , roaster designing and decision making
• To coordinate with head office (Switzerland) for new applications deployment
• To be a part of hiring process for IT Support department resources
• To coordinate with other organizations/stake holders in absence of Head of sub delegation
• To design IT policies, software policies and to implement
• Forecasting and be a part of IT logistics
• Staff training for new IT applications/policies
• To coordinate with local Govt. bodies for common interests/projects
IT Cell Officer
• Data Handling & Management for ERRA
• To support all financial applications/vendor dealing/application up gradation activities
• Management of Govt. offices IT labs
• Making of Reports & presentations for higher management
• To be a part of finance team for financial budge designing
IT Logistics Officer
• To perform market analysis for required items
• Forecasting, budgeting and purchasing of items
• Contract designing and contracts management
• Vendor handling, LDs imposition
• Procurement process definitions & improvements
• Analysis of departmental requirements & procurement
• Verification of invoices and Purchase requests/purchase orders processing
