概要

Customer Support Specialist with diverse background in Software, telecom and construction companies. I am currently working as customer support and quality assurance in WebHR which is recognized by PC Magazine as the #1 HR Software in the world from 2015 to 2016 and also recognized by Gartner is #1 cloud-based HR Software globally and still remains in top 5 HR software listings.

项目

Railway Tracking System

工作经历

公司标识
Customer Success Officer
WebHR
Jul 2019 - 代表 | Hyderabad, Pakistan

·         Customer Support mainly to US, Europe and Canadian clients.
·         24/7 WebHR Live Chat support.
·         Online WebHR demonstrations for marketing to new clients.
·         Quality assurance and technical work to spot bugs from the system to get it fixed.
·         Catering to client’s feature requests and communicating to developers.
·         Solving support tickets and communicating the issues to the developers.
·         WebHR includes modules like Employee database, Benefits, Payroll, eSignature etc.

公司标识
Assistant Planning Engineer
SPARCO Construction Company
Aug 2016 - 代表 | Tando Mohd Khan, Pakistan

公司标识
CMS Operator
SMS ESS company
Jan 2016 - Jul 2016 | Karachi, Pakistan

公司标识
Customer service representative
ZONG
Feb 2015 - Jun 2015 | Hyderabad, Pakistan

I am a telecommunication graduate and currently looking for a job in telecommunication field

学历

Plurasight.com
证书, ‎
Incomplete
2020
Mehran University of Engineering & Technology
学士, , Bachelor in Telecommunication Engineering‎
Telecommunication
2014

技能

中级 Adminstration Knowledge
熟练 Boutique Knowledge
中级 Business Development Strategies
熟练 Committed Customer Services
熟练 Customer Relationship Management
熟练 Customer Service
初学者 Customer Service Representatives
熟练 Customer Services
熟练 Customer Success
熟练 Customer Support
熟练 Email Etiquette
熟练 Help Desk
熟练 Lab Knowldge
熟练 Live Chat Handling
熟练 Marketing AssessmentMarketing Assessment
中级 Official Assignments
初学者 Report Writing
初学者 Surviellence and Radio Alarm system
熟练 Tawk.to
熟练 Tech Savvy
熟练 Technical Support
熟练 WebHR Software
中级 Writing Skills
熟练 Zendesk

语言

熟练 信德语
熟练 Saraiki
中级 乌尔都语
熟练 英语

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