概要

I am an accomplished Application Support and Deployment Consultant specializing in Public Key Infrastructure (PKI) and IT Service Management (ITSM). With a robust background in supporting and deploying complex systems, I bring a unique blend of technical proficiency, strategic thinking, and client-focused solutions to the table.


Professional Background:


Throughout my career, I have been dedicated to ensuring the operational excellence of diverse applications with a primary focus on PKI and ITSM solutions. I have successfully navigated the intricacies of these technologies, providing comprehensive support and orchestrating seamless deployments that align with industry standards and organizational objectives.


PKI Expertise:


As a PKI specialist, I have demonstrated proficiency in the installation, configuration, and maintenance of PKI systems. My experience encompasses managing the lifecycle of digital certificates, integrating PKI solutions with various applications, and ensuring compliance with security standards. I have a keen understanding of cryptographic protocols and have effectively supported clients in mitigating security risks through robust PKI implementations.


ITSM Proficiency:


In the realm of ITSM, I have actively contributed to the enhancement of service delivery processes. My expertise includes deploying ITSM solutions, configuring service management workflows, and collaborating with stakeholders to streamline IT operations. I am well-versed in ITIL best practices and have played a key role in aligning ITSM strategies with organizational goals.


Key Skills:




  • Technical Acumen: I possess a strong technical foundation, including hands-on experience with PKI technologies, ITSM platforms, and related tools.




  • Deployment Excellence: Leveraging my skills, I have successfully led deployment projects, ensuring smooth transitions and minimal disruption to business operations.




  • Problem Resolution: My analytical mindset and troubleshooting skills have enabled me to diagnose and resolve complex issues efficiently.



项目

Project of IBM Control Desk Deployment
WLAN Networking
Domain Migration Activity
EDN Migration Activity
Lotus to Outlook Migration

工作经历

公司标识
PKI Support Service Engineer
Ascertia (Pvt) Ltd.
Nov 2022 - 代表 | Lahore, Pakistan

Customer Interaction:
Engaged with customers to provide technical support for Public Key Infrastructure (PKI) products and services.
Responded to customer inquiries, troubleshooted issues, and provided effective solutions.
Maintained a high level of customer satisfaction through proactive communication and support.
Issue Resolution:
Diagnosed and resolved customer-reported issues related to PKI, digital certificates, and cryptographic protocols.
Escalated complex issues to the appropriate technical teams and ensured timely resolution.
Coordinated with cross-functional teams to address customer concerns and ensure a seamless support experience.
Product Knowledge:
Developed a deep understanding of PKI products, features, and functionalities.
Stayed current with product updates and enhancements to provide accurate and up-to-date information to customers.
Conducted training sessions for customers on using PKI products effectively.
Documentation and Knowledge Base:
Created and maintained detailed documentation for common issues and their resolutions.
Contributed to the development of a comprehensive knowledge base for customer support.
Provided insights to improve documentation for customer self-help resources.
Customer Training:
Conducted training sessions for customers on best practices for implementing and managing PKI solutions.
Assisted customers in understanding and navigating through PKI-related processes.
Collaborated with the training team to develop training materials and resources.
Escalation Handling:
Managed and documented escalated customer issues, ensuring proper communication and resolution.
Worked closely with Tier 2 and Tier 3 support teams to resolve complex technical challenges.
Provided timely updates to customers on the status of escalated issues.
Customer Feedback and Improvement Suggestions:
Gathered customer feedback on product experiences and support interactions.
Shared customer feedback with
Tools:
ADSS SigningHub, WebRASkills: Computer Science · Communication · Information Systems · ADSS Server · Internet Information Services (IIS) · Public Key Cryptography · Web RA · SigningHub · Jira · • Undertaking analysis, diagnoses and resolution of client problems, via phone, · • Proactive working as a member of team.

公司标识
IT Consultant
Perception IT
Feb 2022 - Nov 2022 | Lahore, Pakistan

Install, configure, deploy, customize, and administer Smartcloud IBM Control Desk in Windows and Linux environments. Integrate IBM Control Desk with Netcool and handle the installation, configuration, and administration of DB2.
Customize Jira, administer RHEL 7.5, and monitor Microsoft SharePoint. Monitor alarms for services, resolve issues, and escalate to Level 2. Provide Maximo support and enhancement, including automating daily server activities, implementing automatic email notifications for interface health checks, and making minor enhancements to the existing Maximo environment. Design and develop interface solutions such as MBOs and REST APIs in support of DC Water\'s business objectives, configuring Maximo accordingly.

Handle WebSphere builds and deployments, JMS configuration, system configuration, asset definitions, global data setups, application domains, workflow configuration, GUI enhancements, and deployment. Identify data loading, integration, and data migration requirements, developing functional designs and associated data mappings. Oversee the development of integrations and migrations as needed.

Manage incident, service request, and change management. Develop reports, including NG Task Report, Cognos, and Birt Reports. Create and customize Cognos and Birt Reports. Provide input on functional design for adding new asset classes, attributes, and workflow development.

Cultivate positive working relationships with DC Water management and staff. Manage data loading and retrieval in Maximo using DB2. Oversee test and production environment management. Create and manage different DB2 schemas related to Maximo. Provide user support, develop training documentation, and conduct end-user training.

公司标识
Project Lead Solution and Services Management
IBM
Dec 2017 - Dec 2020 | Lahore, Pakistan

Maximo Implementation:
Led the deployment of Maximo Enterprise Asset Management (EAM) system for clients.
Collaborated with project teams to gather requirements and design deployment strategies.
Conducted system assessments to ensure compatibility and readiness for Maximo installation.
Installation and Configuration:
Installed and configured Maximo software, ensuring adherence to best practices.
Collaborated with database administrators for the setup and configuration of relevant database servers 
Implemented and tested Maximo configurations based on client specifications.
Integration with External Systems:
Collaborated with integration teams to ensure seamless data flow between Maximo and other systems.
Implemented data migration strategies for smooth transition to Maximo.
WebSphere Build and Deployment:
Managed WebSphere builds and deployments for Maximo applications.
Configured JMS and ensured optimal performance of Maximo.
Conducted troubleshooting and optimization activities for WebSphere infrastructure.
Customization and Workflow Configuration:
Customized Maximo configurations based on client requirements.
Configured asset definitions, global data setups, and application domains.
Designed and implemented workflow configurations to align with client-specific business processes.
Testing and Quality Assurance:
Conducted thorough testing of Maximo installations to ensure functionality and performance.
Collaborated with quality assurance teams to resolve identified issues.
Implemented best practices for testing and quality assurance in Maximo deployments.
Training and Documentation:
Created comprehensive documentation for Maximo deployment processes and configurations and organize sessions.
Provided ongoing support and training to end-users during the post-deployment phase.
Continuous Improvement:
Stayed abreast of Maximo updates, patches, and industry best practices.
Proposed and implemented improvements to deployment processes and methodologies.

公司标识
System Engineer
Smartech Consulting Private, LTD.
Oct 2016 - Dec 2017 | Lahore, Pakistan


Smartech Consulting PVT, LTD.
nstallation, Configuration and Management of ESXI Hypervisor.
Installation, Configuration and Management of Vsphere Server.
Installation, Configuration and Management of Vsphere Client.
Installation, Configuration and Management of Vcva/ vcsa
Installation and Management of vshpere web client.
Network Monitoring Through GFI LAN Auard.
WFNGF Firewall Management. • Active Directory Management.
Group policy Management
File Server Management.
Mikrotik Router Management.
Attendance Machine Monitoring and Troubleshooting.
EnGinus Wifi AP Management.
Cisco switch 3035 Management. • Inventory Management.
Manage and monitor all installed systems and infrastructure Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies. • Provide 2nd and 3rd level support
Liaise with vendors and other IT personnel for problem resolution

公司标识
Assistant Service desk Administrator
Descon Engineering
Jul 2013 - Sep 2016 | Lahore, Pakistan

• Assist Service Desk Manager.
• Administration and management of Service desk Engine.
• Take backup of Service Desk Manager of weekly basis.
• Take overall responsibility for incident management and request fulfillment on the Service Desk.
• Producing statistics and management reports on Weekly and Monthly basis.
• Report to managers on any issue that could significantly impact the business
• Supervision of System support Team.
• Act as a further escalation point for Staff.
• Acting as an escalation point where difficult or controversial calls are received
• Arranging staff training and awareness sessions
• Assigning Ticket to Staff with strong follow up.
• Installation and configuration of SQL Server.
• Maintain software installation guidelines and procedure for Engineering and other applications.
• Follow up the incident raise on level 2 and 3 efficiently.
• Evaluate the performance of Support Staff
• Identify the root cause of frequently raising issue, and prepare strategies to resolve them with proactive approach.

公司标识
System Administrator
Virtual University Campus (PLHR49)
Feb 2010 - Jun 2013 | Lahore, Pakistan

• Installation & troubleshooting of operating systems (Win Server 2003, Win Server 2008)
• Deployment of Network Infrastructure Services ( i.e. DNS, DHCP & Security)
• Deployment and Management of Active Directory Services (ADS)
• Group Policy Management
• Maintenance & Troubleshooting of Hardware (Printers, Scanners, CCTV Camera etc)

学历

Microsoft
证书, ‎
Cloud Computing
Incomplete
2020
Urdu IT Academy
短课程, ‎
Incomplete
2020
IBM
证书, IBM Control Desk 7.6 Fundamentals‎
Service Managment, Asset management, change managment
Completed
2018
HyperConverged.ORG
证书, ‎
Cloud Computing
Incomplete
2018
IBM
证书, IBM Agile Explorer‎
Service Managment, Asset management, change managment
Completed
2018
IBM
证书, Agile for Leaders‎
Service Managment, Asset management, change managment
Incomplete
2018
Urdu IT Academy
短课程, VCP-DCV‎
Service Managment, Virtualization
Completed
2017
Virtual University of Pakistan
学士, 商学士/理学士, BCS‎
Data Communication, Computer Network, Database Management System
CGPA 2.3/4
2016
Corvit College Liberty Lahore
证书, CCNA Secutity‎
network security
Completed
2016
ICT Training LHR
证书, Enterprice Routing and Switching‎
network security, Communication and Networking
Completed
2015
ICT Training LHR
证书, ITIL Foundation‎
network security, Communication and Networking, IT Service Management
Completed
2015
Corvit College Liberty Lahore
证书, CCNA‎
network security, Communication and Networking, IT Service Management
Completed
2014
BISE
中级/A级, 计算机科学学生, ICS‎
Computer Science
所占比重 50%
2008
BISE
大学入学/0级, 科学, Matricullation‎
Biological Sciences, Chemical Science, Applied Mathematics
所占比重 60%
2006

技能

熟练 Quality Assurance
中级 Access Networks
中级 Active Directory
熟练 Adaptive
中级 Agile Project Management
初学者 Amazon EBS
中级 Analytical
中级 Analytical Skills
初学者 Apache
中级 Application Support
初学者 Automation Languages Command
中级 AWS
初学者 Azure Cloud
中级 • Excellent Written And Verbal Skills In
初学者 Basic Knowledge Of Linux
初学者 Business Analysis Monitoring
初学者 C++
中级 CCNA
初学者 Chef Administration
初学者 CI /CD
中级 Cloud Infrastructure
熟练 Computer Hardware Installation
初学者 Cooordination Skills
中级 Data Backup Solutions
初学者 Databases
熟练 Desktop Support
中级 DevOps
中级 DNS
中级 Documentation
初学者 EC2
初学者 ELB
中级 ESXI Hypervisor
初学者 Firewalls
初学者 Git
初学者 GoDaddy
熟练 Handling Assignments
中级 Hardware Command
熟练 Help Desk Support
中级 Helpdesk Administration
中级 HFO Operations Handling
中级 HTML
中级 Hyper-Grid
中级 Import Operations Handling
熟练 Internet Troubleshooting
中级 Inventory Handling
中级 IT Hardware Configuration
中级 IT Infrastructures
熟练 IT Support
中级 ITIL Framework
初学者 Jenkins

语言

中级 旁遮普语
中级 英语
熟练 乌尔都语