Executive Secretary to CEO
(Mar 2020 – Apr 2020)
Responsible for organizing of internal and external meetings on behalf of the CEO ensuring all necessary requirements are made e.g. meeting venue, equipment,presentations.
Provide executive and administrative support toCEO.
Receive and screen phone calls and redirect them whenappropriate.
ResponsiblefororganizingCEOtravelandlogisticsincludingflights,visarequirements,hotel accommodation, car rental, meeting schedules while travelling and completingexpenses.
Monitor and respond to incoming communications to CEO’s office including phone calls, emails and walk-ins, ensuring correct departmentdistribution.
Handleandprioritizealloutgoingorincomingcorrespondence(e-mail,letters,packagesetc.)
Make travel arrangements forexecutives
Handle confidential documents ensuring they remainsecure
Prepare invoices and provide assistance inbookkeeping.
Maintain electronic and paper records ensuring information is organized and easilyaccessible
Sr. Officer (Chemicals Supply)
(Apr 2018 – Feb 2020)
An effective focal person to coordinate with head of department and other cross functional departments.
Manage the import processes in a cost-effective way with specific emphasis on imports –including all relatedtasks.
Coordinate with Finance department for opening of LC’s timely of Chemicalsproducts.
Coordinate with supplier and shipping agent for proforma invoice and sales contract, shipmentschedule.
Manage, control, check or assist with issuing of all import/documents
Ensure the unit’s compliance with the policies andprocedures.
Coordinate with surveyor & shipping agent for timely berthing of vessels and safe receiving ofproduct.
Coordinate with clearing agent for obtaining delivery orders from supplying agent and payment of dutiesetc.
Maintain pricing awareness (ICIS intelligence/customdata)
Compiling data for weekly market intelligence on LNG on weeklybasis.
Keep a record of daily dispatch mails; maintain an adequate inventory of officesupplies.

Officer (Retail Sales & Marketing)
(Jan 2018 - Mar 2018)
An effective focal person to coordinate with head of department and other cross functional departments.
Keeping a record of all new vision retail outlets on daily, monthlybasis.
AssistRegionalManagers(North/South)andothercolleaguesinvariousactivitiesofnewand existing retail outletsmatters.
Coordination with various segments for smooth implementation and improvement in the system working.
Submit and reconcile all the expense reports of North and Southteams.
Assist to Chief in planning and preparation of meetings, events and support the team with other administrativetasks.
Managing database of incoming and outgoing mails on daily basis, maintaining appropriate filing ofrecords.
Assist Chief in annual appraisals of North and Southemployees.
Assist in making travel arrangements of HOD in coordination with HRadministration.
Submit and reconcile expensereports.

Officer (CEO Secretariat)
(Oct 2017 - Dec 2018)
Completes a broad variety of administrative tasks for CEO including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-relatedmeetings.
ProvidedirectadministrativeandofficemanagementsupporttotheCEO,andothermembers of the Executive Staff as directed.
Works closely and effectively with the CEO to keep him/her well informed of upcoming commitments and responsibilities, following upappropriately.
Coordinate logistics of executive team programs including meetings, seminars, workshops, special projects, andevents.
Provides a bridge for smooth communication between the CEO’s office and internaldepartments;demonstratingleadershiptomaintaincredibility,trustandsupportwithsenior managementstaff.
Prioritizesconflictingneeds;handlesmattersexpeditiously,proactively,andfollows-through on projects to successful completion, often with deadlinepressures
Refer and/or redirect calls, e-mails, or visitors asrequired.
Troubleshoot and/or escalate office administrationissues.
Review, evaluate, and distribute priority correspondence for executiveteam.
Facilitate communication from department managers, business unit leaders, and project managers.
Present a positive and professional image of the executive office to all visitors, suppliers, inquiries, and otherpersons.

Worked with different departments such as Legal Affairs, Marketing, Supply Chain, & currently working with Operations Dept.
• Coordination with company employees/ advocates to the appropriate staff members, maintain the general filing system and file all correspondence.
• Assist in planning and preparation of meetings, events and support the team with other administrative tasks.
• Facilitate effective communication and coordination within and across departments.
• Coordinate in getting approvals done and signatory by the Head of department.
• Attend telephones calls and handle in appropriate manner. Also relay telephone messages and fax messages, maintain Attendance record for all the team members of the department, to sort out the daily incoming mails and get marked by the head of the department.
• Also to update the list of daily mails, copying and distributing to the relevant members of the department, follow up with the staff on their daily assigned work and report to the head of department.
• Keep a record of daily dispatch mails; maintain an adequate inventory of office supplies.
• Type confidential documents on word processing system, setup travel arrangements for head of the department.
• Maintaining development and production files, Contract tracking and administration, including processing and distributing agreements, following-up on outstanding contracts.
• Inputting and updating departmental reports coordinating and facilitating processing of payments; handling incoming and outgoing mail & messenger deliveries; scheduling calls and meetings; preparing expense reports & Travel arrangements; keeping a record of List of lawyers and their contact details and court cases.
• Providing back-up support and coverage for other departmental assistants on an as needed basis; and other duties and tasks as assigned, to keep a record of stamp papers issued, make preparations for internal or external meeting with the lawyers when necessary.

• Coordinator of Complaint Committee at Pakistan State Oil Co Ltd: (Nov 2011- Feb 2012 )
November 2011, a complaint committee was formed by the MD of PSO in which complaints were received regarding different legal issues, I was nominated to coordinate with the committee members to resolve the complaints on the given deadline and was assigned confidential tasks to report directly to the Chairman Complaint Committee. Besides this, my task was to manage the whole committee including the arrangements of meetings, sorting out the various complaints and handover to the respective heads through proper confidential channel.

Customer Support Executive Operations Department
• Resolved the queries of customer through inbound and outbound calls.
• Maximize the queries on given time, Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved, complete call logs and reports.
• Provide customers with product and service information, recognize, document and alert the supervisor of trends in customer calls.

Worked in Recovery department as BTF Collection Officer and Backup Supervisor
• To attain the required Resolution and Normalization targets, Preparation of M.I.S report on daily basis, Attendance Record for all the team members.
• Maintaining employee files and the update sick leave and hired/resigned filing system.
• Performance management and improvement tracking systems, Update the MIS of log of Calls and Visits, Maximize recovery and control delinquencies, pursue its vigorous implementation.
• Follow up through progressive reviews for improvement, working on TCSS for monitoring customer payments against their respective account numbers & Managing Customer Credit history.
• To identify the visit and skip accounts, Making of collector performance on month end, to update the remarks on the collection system after communicating with the customers, Conducted training on system TCSS, CWX, Collection Strategy and vault issues.