Develop a complete infrastructure from green fields Perform incident management activities, including managing incident reporting, escalation, and resolution covering a 24/7 service desk. We provide training on different systems designed locally for commonly reported issues. Transform a complete knowledge to different departments as in Infrastructure Lead. Manage a team of IT specialists, provide training and coaching as needed, and assign weekly and monthly system tasks. Work with vendors/OEMs to create/modify different organizations\' business needs as outlined by leadership. Installed and updated Servers & Network environment. Deploy a centralized multiple Wi-Fi solution that offers Wi-Fi facilities to guests. Managing different hardware solutions & enhance their needs at our Lahore headquarters. Manage your Retail stores, distribution & factories in the latest equipped data center. Upgradation of current e-commerce websites with marketing team & vendors to get additional sales with the same departmental budgets.
KEY ACCOMPLISHMENTS
• Productively simplified continuing enterprise procedures by controlling and utilizing currently available technology i.e., internet security compliance using Sophos Firewall Enterprise version, Implementation of AD & DS using Servers 2012, and email services after developing company structure on Office 365. Initiate a process for the upgradation of old obsolete servers & network devices\' IOS version to the latest one. • Safeguarded the internet/intranet by applying multiple topologies to make them productive and ensure their effectiveness by identifying and resolving current network environment issues. Create a new ecosystem to enhance connectivity country-wide.

Create and implement all SLAs and organizational level agreements (OLAs) to ensure user’s satisfactions. Conduct Incident Management activities, including managing the reporting, escalation, and resolution of incidents covering a 24x7 Service Desk. Provide training on ticketing system developed for Help Desk along with accurate troubleshooting steps for commonly reported issues. Transition multi-departmental Help Desk into IT Controlled Service Desk. Manage a team of Service Desk Specialists, provide training and coaching when needed, and assign weekly and monthly systems tasks. Work with vendors to create/alter reports based on the business needs of the company as outlined by Executive team members. Installed and upgraded Windows Server, Hyper V, and Failover Cluster & SAN. Deploy centralized Cisco Wi-Fi solution provided Free Wi-Fi facility to customer. Administer IP-Phones, Cameras, and Cisco Video Conference solution in Lahore Head Office. Control Carrefour hypermarkets Data Centre with complete equipment. Complete up-gradation & migration of existing E-Commerce center with in house application.
Key Accomplishments
·         Successfully streamlined ongoing business operations by managing and deploying Windows Servers 2012 & 2016 (All versions), Microsoft Exchange Server & Office 365. AD & ADC, Nationwide Network & Support, VPNs, Virtual Machines, and Link monitoring through “PRTG” and “Solar Wind”.
·         Ensured the network efficiency and effectiveness by identifying and resolving the Access network and Transmission network (both ISPs and CPE) faults and errors.

Managed the service desk organization to ensure team and individual performance levels consistently met or exceeded the needs of clients/users. Completed staff reviews and appraisals, and develop personal development plans. Oversaw all Service Desk activities and responded to escalated service desk incidents and requests. Monitored help tickets from end-users in order to ensure and improve quality of service. Deployed and managed Windows Servers 2008 & 2012, WSUS” Server, AD & ADC, and VPNs.
Key Accomplishments
·         Developed and implemented technical service restorations and troubleshooting procedures for identifying, testing and diagnosing computer system and peripheral equipment faults.
·         Ensured working practices and processes were standardized and repeatable to support Service Desk activities.
·         Created Service Level Agreements in partnership with cross functional business teams.

Answered user inquiries regarding computer software and hardware operation. Conducted computer diagnostics, investigating and resolving problems and providing technical assistance and support through our Change Request, Service Request and Incident Request management modules. Developed processes, procedures and training materials using Microsoft PowerPoint and Visio additionally conducted training sessions for Datacenter Operations/Engineering, Systems Engineering, Network, Storage, Finance, and Procurement stakeholders. Researched new trends and technologies, leading to testing and justification for deployment. Delivered remote support to designated sides of AT&T located in USA
Key Accomplishments
·         Supervised and performed Audits as well as managed the IT infrastructure including servers, security, networking, storage systems and desktops, ensuring accuracy of over 90% in the CMDB.
·         Obtained and analyzed performance metric data, providing recommendations for resolving defects to the various Stakeholders and Senior Management.
·         Created and analyzed and new configurations and modifications for packaged software, meeting business and system requirements.