Responsibilities include ensuring smooth working of recovery unit and meet day to day set targets of the unit, Assigning the calls and recovery target to team on regular basis. Handle clients through meetings and other channels if they fail to deposit their instalments and are not recovered through Executives. Report all non-compliant customer cases to Regional Head for decision of cancelation of unit as per Policy. Ensure that the inventory sold and payments received against each unit is accurate and the record is reconciled with the bank account of the company.

Two-year experience as CSR in Contact Center, Customer Care and Property Management Department at Emaar Pakistan.
Almost two-year experience as Customer Care Executive and Team Lead (Customer Services/ Property Transfer/ Property Handover, Facilities Management) at Emaar Pakistan.

Responsible for coordinating with customers about suitable travel options in accordance with their needs, wants and capabilities. In addition, I helped them plan trips to international destinations, tours, accommodation, transport, insurance and fares.