Working as a Quality Assurance Working as a Quality Assurance
Skills: Analyzed Risk · Gmail Communication · Teamwork · Project Camp · Communication · Payments · Microsoft Outlook · Chargebacks · Evaluations · Chargeback Summary · Case Summary · Refunds · Call Monitoring · Customer Service · Daily Evaluations · Quality Assurance

Working as a Quality Assurance Executive Analyzing Risk and maintain the dispute percentage.
-Overview Client Chat on Team Work Trello, Correspondence with the production and support Team
Analyzing Risk on Client Communication , Emails, & Calls Listening and make the refund case summary.-Working as a Quality Assurance Executive Analyzing Risk and maintain the dispute percentage. -Overview Client Chat on Team Work Trello, Correspondence with the production and support Team Analyzing Risk on Client Communication , Emails, & Calls Listening and make the refund case summary.
Skills: Call Evaluations · Case Summary · Refunds · Analyzing Risk · Reduce Chargeback

Worked as a Quality Assurance Specialist in System limited with great management and brilliant organization In Pakistan which was expanding business in Pakistan or across the world.

1. Working as a Quality Assurance Executive.
2. Maintain compliance with corporate standards.
3. Working with managing leadership to prioritize business and information requirements.
4. Develop and measure Key Performance Indicators of Sales Team and Providing them feedback.
5. Execute regular audits, record user engagement measures.
6. Provide Training to new resource.
7. Mark Errors on daily Performance.

Working As Support Consultant and After sales Issues & Internal Audit Department

Sales - Internal Audit QA Evaluations - After Sales Support

Working as a Business Development Executive

-Client coordination
-online Marketing
-Negotiate wholesale rates with Nat’l & Int’l carriers.
-Handle the routing table for int’l destinations.
B2B Marketing

Attracts potential customers by answering product and service questions; suggesting information about other products and services On Helpline 111.
• Opens customer accounts by on recorded call and providing account information after verification process.
• Maintains customer records by updating account information on Siebel.
• Resolves product or service problems by clarifying the customer\'s complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution on Siebel Platform.
• Sim Blocking & Restoration.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Contributes to team effort by accomplishing related results as needed.

Working as A customer Service Executive •
At Telenor Campaign 345
Customer support Executive

Work as a customer service center on Helpline 111-241-241
Order Taking, Coordination with the branch Managers In All region in Pakistan.