Ensure that projects are proceeding according to timelines, meeting targets and expectations
Conduct internal and external communication with concerned teams
Develop new products’ commercial flows & User Acceptance Testing (UAT) document
Work closely with Commercial, Development, QA & DevOps for the optimization of product flows
Negotiate changes in project resources as necessary to achieve objectives and timelines
Deal with operational issues and get them resolved as they arise
Create Initiate Change Requests documents
Implementation of CRs by working closely with Commercial, QA, Dev & DevOps
Manage all documentation related to Change Management and Follow-up with all stakeholders for timely implementation of Change requests following proper approval hierarchy
Work closely with the Manager on Solutions & Delivery for New Products Technical Flow, Create Project Plans, Follow-up on Action items
Support Manager Solutions & Delivery in the Closure of CRs
Support Manager Solutions & Delivery in the closure of Projects following phase gates of PM.
 

Ensure growth of the products by identifying opportunities for scaling up the products 
Introducing new ideas for product Ad-Ons contributing towards revenue and engagement growth of the product. 
Make product paper and documentation
Develop product flows, making user guides, service user-friendly descriptions, and assisting in all text descriptions done for the user interfaces i.e. scripting for prompts and content for product notifications to customers
Capture and update frequently asked questions on the use of products
 Fine-tune/refine product functionalities
Identify issues, and fix product-specific issues by timely escalation to the concerned department and timely as well as effective closure.  
Pursue and follow up on pending/tasks in the pipeline internally within the company
Raise, coordinate, and ensure follow-up with the client POCs for any VAS-related dependencies required for refining the existing portfolio of VAS as well as ensure closure of any pending tasks.  
Ensure efficient inter-departmental communication with the stakeholders both internally as well as externally with the client and vendors.  
Highlight the need and follow up with the Telecom client for promotions of the product on multiple mediums i.e. Text, Voice, Digital, etc.
Make promotional plans to promote the services to increase their usage and
revenue 
Raise the need to the media team for promotional content of the product.

RESPONSIBILITIES:

Analyzed Functional Requirements and Business specifications as part of Static Testing on the earliest stages of SDLC
Responsible for creation, design, and execution of test strategies, including writing test plans, test cases, and test scenarios
Create and execute User Acceptance Testing (UAT) of value-added services
Developed and implemented QA Methodologies for the department
Create and execute test cases while adhering to established software quality standards in general for measuring service quality
Conduct internal as well as external joint testing with clients before launching the product
Drive Quality Assurance initiatives and process improvements and testing in VAS services provided by us
Implementation of application releases and scheduled changes
Deliver Health check reports of the services on weekly basis
Outages resolutions and provide RCA
Testing of service or a feature after resolution.

RESPONSIBILITIES:

Prepare reports on all offered VAS to clients i.e. Jazz, Warid & Ufone
Design and develop dashboard reports for client. Make recommendations based on best practices
Data/Reports validation
Extract and integrate data from multiple sources in multiple formats (e.g., database, spreadsheets and text files) for performing modeling, analysis, and reporting
Compiling budgeting and forecasting data and providing analysis to upper management
Handling all reporting and billing-related tasks.

RESPONSIBILITIES:

Provide Level 2 technical support for Value Added Services
Troubleshooting complex technical issues, identifying and fixing the reported issues
Solving time-sensitive issues in a complex technical environment
Provide support for resolving issues related to services provided by us
Escalate problems and requests according to established procedures
Research end-user problems to determine root cause
Document, track and monitor problems to ensure resolution in a timely manner
Provide well thought-out and lasting solutions that are documented and supportable
Customer care complaints management
Provide client support.