Led team of 6 ground handling agents and supervised regular operations. Managed airport operations of the airline and oversaw check-in counters, ramp services, passenger immigration, and boarding gates; monitored ground handling agents, and ensured compliance with safety protocols and SOPs. Aided customers in case of flight overbookings through strategic offloading, passenger accommodation, and transportation. Ensured quality services are delivered through ground handling agents; handled escalated issues for priority resolution. Achieved 100% on-time performance through deployment of right and best performing resources.§ Reduced occurrences of non-compliance through strict monitoring and control by assuring ground safety and security standards are followed.§ Supervised ramp operations involving baggage loading, conducted meetings with ramp supervisors to convey performance gaps, assured that load controllers have valid licenses, enrolled for training, and conducted tests to obtain a license.§ Collaborated with airport authorities for escalation and technical troubleshooting in case of equipment breakdown. Liaised with airport authorities for smooth execution of operations.§ Maintained ground handling service standards and organized investigations to identify ground handling manual’s non-conformance incidents.§ Handled passenger reimbursements and ensured justified compensation against the damages is offered. Ensured superior customer service is delivered, and customers’ issues are aptly resolved.§ Proposed corrective and preventive actions for incident management, analyzed IQSMS reports conducted investigations, reported to management and drafted flight handling reports.