 Facilitate the organization in surveillance audit process.
 Conduct all ISO audit related activities
 Assist the QA department in creating awareness within the organization of a quality-driven culture
 Develop and support maintenance of database for QA department
 Development of ISO audit plan and checklist(s)
 Create an effective, efficient and reliable reporting mechanism within the organization to ensure that all data collected, analyzed and reported, is in consonance with the quality objective of AHCS and meets ISO reporting requirements
 Maintain all data pertaining to ISO
 Revise, create and update documents as per respective business needs
 Responsible for document control procedure
 Responsible for ISO document review and up gradation
 Check compliance of EMS operations via assigned monthly activities
 Data collection and analysis to gauge customer satisfaction for all businesses with AHCS
 Manage complaint management system to effectively treat complaints raised by beneficiaries (customers)
 Raise all relevant PRs in ERP as required by the department
 Manage all admin related requirements of the department (stationary, event management, vehicle request etc.)
 Arrange the departmental level programe.

 All health related BUs with updated control ISO 9001:2015 QMS documentation and liaise on with other departments for all necessary support and assistance.
 Documents maintenance, records (soft and hard). Documents controlling, distribution, deleting, revising, creating, obsoleting and document update request form maintenance and approving.
 Plan, coordinate and conduct internal and external ISO 9001:2015 Quality Management System audit cycles, ensuring quality objective of AHCS are successfully met.
 Preparation, execution and closed out of two internal and one external ISO 9001:2015 Quality Management System audit cycles.
 Direct and indirect complaint record via registration form. Handing the complaint, follow-ups, close out and trend analysis.
 Gauge direct or telephonic customer satisfaction level of ACHP (Aman Community Health Program), ATH (Aman Telehealth) and EMS (Emergency Medical Services) beneficiaries. Ensuring 80% customer satisfaction level.
 Create efficient and effective reporting mechanism in line with overall objective of AHCS
 Data analyzing in different perspective with predefined criteria.
 Performed in data validation with MLE team based on Aman community Health program aspect of Family planning and vaccination.
 Ensure all admin and ERP related activities are smoothly followed leading to effective operations

 Worked in MWSR Surveillance. (Married Women Surveillance Register).
 Assigned community health worker as per their location.
 Delivered health awareness through direct field visits.
 Manage, control and prevent communicable disease and outbreaks through refer.
 Back checking/ Supervisory visit of community Health worker.
 Quality check (QC) of data which are record in hard copies.
 Planning for pre and posttest of community health worker.
 Maintained daily/ weakly/ monthly and yearly data of married women surveillance.
 Captured early antenatal women and their registration.
 Maintained record under 5 year’s children.
 Maintained record of adult, maternal and child’s deaths.

 New born examination and their follow up during postnatal time.
 Give door to door step service, antenatal follow-up, early postnatal visit.
 Take interviews of community which are registered in surveillance.
 Counseling for family planning, Breast feeding, TT vaccination, Birth vaccination and Personal Hygiene.
 Diagnose dangerous sign in newborn and referral for clinical examination in Community health care center and update data.