Consultant to Etisalat for functional testing of their web crm and associated mobile app

Preparation of processes related to Dev, QA and Production.
Preparation of use cases, test plan, test cases, bug reports, test reports, user guides and release notes
Testing of web based billing and customer management applications
Planning and Testing of data base migration activities
Functional Testing, Performance Testing, Security Testing
Configuration Manager of SVN
JIRA Administration

Defining and implementation of Processes for software testing.
Helping testing teams in preparation of test plans, test cases, test reports and bug reports.
Research, proposals and training about tools used in software testing.
Implementation of CI/CD

Senior QA analyst. My job is to audit, evaluate and improve already implemented services and SOPs. I am also responsible to approve new services and SOPs after thorough analysis. In addition, my role is also related to revenue assurance which includes identification and rectification of possible revenue leakages. Moreover, I am responsible to implement changes approved by CTO through lesson learned platform of Nayatel.

Level 2 support to customers. Detecting and eradicating service effecting problems and to provide proposals to resolve frequently occurring errors in services. Guiding new batches to perform initial job responsibilities.

Level 2 support to customers. Detecting and eradicating service effecting problems and to provide proposals to resolve frequently occurring errors in services. Guiding new batches to perform initial job responsibilities.

Level 1 support to customers. Detecting and eradicating service effecting problems and to provide proposals to resolve frequently occurring errors in services

To provide level 1 support to customers, detect and eradicate service effecting problems and to provide proposals to resolve frequently occurring errors in services.