概要

PROFESSIONAL EXPERIENCE____________________________________________________



HOMEBOX LLC (RETAIL DIVISION OF LANDMARK GROUP)

BUSINESS DEVELOPMENT EXECUTIVEMay 2015-Present

Identifying new sales leads

Pitching products and/or services

Maintaining fruitful relationships with existing customers

Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets

Contacting potential clients via email or phone to establish rapport and set up meetings

Planning and overseeing new marketing initiatives

Attending conferences, meetings, and industry events

Preparing PowerPoint presentations and sales displays

Developing sales goals for the team and ensuring they are met

Training personnel and helping team members develop their skills


Technical Knowledge

Oracle Store Inventory Management (SIM)

Back office stocks and sales (BOSS system)

Scheduling and Distribution management system(SDMS)

Microsoft office

Lotus Notes , Email

ALTAIR TECHNOLOGIES(Partners in technology development)



TECHNICAL SUPPORT EXECUTIVE May 2013-Mar 2015



Provide training to workers and provide upgrade to various technical skills.

Prepare and maintain employee attendance records and provide feedbacks to employees on same.

Make sure that all customer issues should be documented in CRM system.

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Gather customer's information and determine the issue by evaluating and analyzing the symptoms.

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.

Analyze all opportunities and recommend ways to improve efficiency and reduce costs.

Supervise effective compilation and collection of information and data to enhance growth.

Monitor all administrative functions as per requirement.



SAINSBURY'S PLC (One of the biggest retailers/Supermarket in UK)Sep 2008 - Feb 2013



TEAM LEAD NIGHT SHIFT

Assists in managing daily operations of a retail store and to make sure that all activities run smoothly.

Responding promptly to customer queries.

Organize work flow to meet customer time frames.

Keep records of Customer interactions and transactions.

Provide the feedback on the efficiency of the customer service process.

Performs a variety of duties personally and supervises employees performing duties.

Plans and prepares work schedules and assigns employees to specific duties.

Prepares or directs workers preparing merchandise displays and advertising copy.

Performs sales work, takes inventories, reconciles cash with sales receipts, keeps operating records, and prepares daily record of transactions.

Reports to Store Manager and supervises subordinate staff.

Orders merchandise or prepares requisitions to replenish merchandise on hand.



TELEEFFECTZ COMMUNICATIONS (Uk based Call center)

Jan 2006-Feb 2008

SALES EXECUTIVE (B2B SALES)



Pitch products and services.

Develop presentations.

Create and assess a business marketing strategy.

Develop competitive pricing strategies.

Follow through with customer and ensure satisfaction.

Oversee product development.

Create collateral to distribute during presentations.

Advise businesses on local, national, and international trends.

Develop sales quota targets.

Anticipate revenues.

Develop relationships with vendors

工作经历

公司标识
Senior Claims Specialist
IBEX Global
Jan 2017 - 代表 | Islamabad, Pakistan

IBEX GLOBAL (TRG COMPANY):
CUSTOMER SUPPORT/CLAIMS SPECIALIST Jan 2017-Present
Assisting customers in filing claims online and as well as walk them through the process over the phone as well.
Providing them with the best resolution option i.e either Reimbursement, replacement or get it repaired from our Local repair authorised shops.
Initial troubleshooting for mobiles, computers and TV's to help customers resolving the issues following First call resolution i.e FCR.
Assisting customers in purchasing the most suitable plans for their appliances.
Assisting customers with their queries regarding the product.
Communicate timely correspondence back to customers, track and resolving any issues regarding product.
Ability to deal with escalated and angry customers and ensuring that their unpleasant experience is reverted by helping them with the issue.
Managing and maintaining the warranties through the process of registration using Sales force.
Keeping record of all the phone calls through ticketing and logging the calls.
Ensuring that the customer is satisfied and concern is resolved.

公司标识
Business Development Executive
Homebox Landmark group
May 2015 - May 2016 | Dubai, United Arab Emirates

HOMEBOX LLC (RETAIL DIVISION OF LANDMARK GROUP)

BUSINESS DEVELOPMENT EXECUTIVE:                                                      May 2015-Present                                                                          

Identifying new sales leads

Pitching products and/or services

Maintaining fruitful relationships with existing customers

Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets

Contacting potential clients via email or phone to establish rapport and set up meetings

Planning and overseeing new marketing initiatives

Attending conferences, meetings, and industry events

Preparing PowerPoint presentations and sales displays

Developing sales goals for the team and ensuring they are met

Training personnel and helping team members develop their skills


Technical Knowledge:

Oracle Store Inventory Management (SIM)

Back office stocks and sales (BOSS system)

Scheduling and Distribution management system(SDMS)

Microsoft office

Lotus Notes , Email

公司标识
Technical Support Executive
Altair Technologies / Inforient
May 2013 - Mar 2015 | Islamabad, Pakistan

ALTAIR TECHNOLOGIES (Partners in technology development)

 

             TECHNICAL  SUPPORT EXECUTIVE                                                     May 2013-Mar 2015                                                          

 

Provide training to workers and provide upgrade to various technical skills.

Prepare and maintain employee attendance records and provide feedbacks to employees on same.

Make sure that all customer issues should be documented in CRM system.

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

Gather customer's information and determine the issue by evaluating and analyzing the symptoms.

Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.

 Analyze all opportunities and recommend ways to improve efficiency and reduce costs.

Supervise effective compilation and collection of information and data to enhance growth.

 Monitor all administrative functions as per requirement.

公司标识
Team Lead Night shift
Sainsburys plc
Sep 2008 - Feb 2013 | Surrey, United Kingdom

SAINSBURY'S PLC (One of the biggest retailers/Supermarket in UK)  Sep 2008 - Feb 2013

 

            TEAM LEAD NIGHT SHIFT:

Assists in managing daily operations of a retail store and to make sure that all activities run smoothly.

Responding promptly to customer queries.

Organize work flow to meet customer time frames.

Keep records of Customer interactions and transactions.

Provide the feedback on the efficiency of the customer service process.

Performs a variety of duties personally and supervises employees performing duties.

Plans and prepares work schedules and assigns employees to specific duties.

Prepares or directs workers preparing merchandise displays and advertising copy.

Performs sales work, takes inventories, reconciles cash with sales receipts, keeps operating records, and prepares daily record of transactions.

Reports to Store Manager and supervises subordinate staff.

Orders merchandise or prepares requisitions to replenish merchandise on hand.

学历

University of Wales
硕士, 科学硕士学位, Masters in Science‎
Business Management
所占比重 61%
2011
oxford business college
证书, Postgraduate Certificate in HR Management‎
Human Resource Management
Completed
2008
Virtual University of Pakistan
学士, , BS (4 years)‎
Information Technology
2006

技能

2 年 Content writing
1 year Internet Recruiting
2 年 selling to customer needs
2 年 Telesales
3 年 American Accent
少于一年Arabic Speaker
5+ 年 British English
3 年 Business Development
5+ 年 call centre
1 yearCold Calling
1 yearCold calling experience
5+ 年 Communicaitons
5+ 年 Communication
少于一年Cordic
3 年 Corporate - IT Department
2 年 Corporate - Procurement / Administration Departmen
5+ 年 Customer Care
5+ 年 Customer relationship Management
5+ 年 Customer service
1 yearCustomer Service Certification (CBP)
5+ 年 Customer Service Excellence standard
5+ 年 Customer Service Skills
5+ 年 energetic
5+ 年 English
5+ 年 English Fluency
5+ 年 Excellent communication Good listening and
5+ 年 Excellent communication skills
5+ 年 Excellent English Communication Skills
5+ 年 Excellent English skills
5+ 年 Excellent Grammar
5+ 年 Fluent English
3 年 Good IT knowledge
1 yearGovernment
5+ 年 Inbound Call Center
2 年 Inside Sales
4 年 IT products Knowledge
1 yearKey Account Handling
3 年 Lead Generation
4 年 Leadership
3 年 Management
1 yearManagement experience in call centre
3 年 Marketing
2 年 Meeting Sales Goals
2 年 Microsoft Excel
2 年 Resume Writing
4 年 Retailers
3 年 Sales
3 年 Salesforce - Service Cloud
3 年 selling
5+ 年 soft skills

语言

熟练 英语

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