•         Support the operations of the company’s main computer system.
•         Assist and to provide support to daily IT operation and maintenance.
•         Identifies, diagnosis, and resolves Level One problems for users of workstations, personal computer software and hardware.
•         Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
•         Resolve as many user-reported problems as expertise permits using available tools and following
•         Respond to requests for technical assistance in person, via phone, electronically.
•         Diagnose and resolve technical hardware and software issues for users.
•         Research questions using available information resources.
•         Advise user on appropriate action, according to policies.
•         Log all Help Desk interactions that wasn\'t logged by users.
•         Redirect problems to appropriate resource, escalate problems according to IT policy.
•         Identify and escalate situations requiring urgent attention.
•         Install operating systems, test and configure new workstations, peripheral equipment and software.
•         Plan, co-ordinate & support business processes, systems & end-users.
•         Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
•         Performs other duties of a similar nature or level.

·         Successfully designed a network and deployed on Linux based OS in Central Prison Dera Ghazi Khan and District Prison Multan in order to run different modules of PMIS Application.
·         To supervise all the operations and coordinate with respective (Punjab Prisons) departments and ensure documentation and timely resolution of issues.
·         Responsible to act as PITB\'s focal person for the project under the directions of program Manager.
·         Monitor Systems/ Server connectivity to ensure high availability.
·         Infrastructure Security monitoring and incident response/handling to develop network plan and maintenance of network, Severs and database.
·         Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations.
·         Troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization, Maximize network performance.
·         Undertake data network fault investigations in local and wide area environments using information from multiple sources, secure network systems by establishing and enforcing policies
·         Defining and monitoring access report network operational status by gathering and prioritizing information.
·         Managing projects liaise with project management teams, third-line engineers and service desk engineers on a regular basis.

·         Deputed in Provincial Disaster Management Authority (PDMA) Rajanpur Office to implement and supervise projects DCRIP &FERRP using MHVRA Application as IT Assistant Expert.
·         Responsible for maintaining qualitative and quantitative data from field teams.
·         Installation, operation, and maintenance of computer systems and other technologies.
·         Configuring hardware and software, setting up peripherals such as printers or routers.
·         Work at a help desk, answering calls and e-mails. Quality assurance of all types surveys on daily basis.
·         Coordination with field staff, provide technical support & resolve issues.
·         Downloading and managing data of surveyors on Google Drive.
·         Data uploading, analyzing and editing on PDMA dashboard.
·         Meeting with official staff and Surveyors, Strong coordination with district Govt. Offices.
·         Daily, weekly and monthly report to DDMC and GIS manager.
·         Responsible to qualitative and quantitative data from field teams.
·         Support in organizational activities apart from the project as and when required.
·         Assist with procurement and implementation of new technology, Trainings, workshops etc.

Administratively reporting to The University of Lahore Network Team
Open tickets
Escalation of tickets if problem will not resolve as per committed time
Complaint management/maintaining sheet
Monthly UP time/Down time report generation and get verified by The University of Lahore and MPPL team
Feedback to end-users (The University of Lahore Branch staff after the restoration)
WAN Monitoring.
Initial trouble shooting if WAN link goes down
Follow-up taken by MPPL field team and Regularly updating the records
Contract prevention maintenance & service agreement monitoring
Vendor management (where MPPL has provided the services from third party)
Vendor coordination (where MPPL has provided the services from third party)
Follow up with the CPM during The University of Lahore branches expansion tenure
Follow up with the CPM when The University of Lahore order a new link for deployment
Follow up with the MPPL NOC if any logical/technical issue occur with-in the MPPL network

Working in Combination on window server 2008 and responsible for maintaining the systems that allow organizations to function and communicate, both internally and externally, on a daily basis.
Installing new software & hardware (servers, printers, Access Points)
Setting up user accounts, permissions and passwords.
Overseeing security of systems (anti-virus), especially the internet.
Managing & monitoring LAN with Security Cameras (DVR).
Configure wireless devices (TP-Link, D-Link) for Wi-Fi internet connectivity.
Technical support for people using the network.
Biometric Attendance System.
Day to day admin and monitoring of network use.

Worked on Missed Children Tracking Database Software in CTC (Pvt) (Ltd) Project as a Data Entry Operator in Multan. Also worked On Microsoft Excel Create Tally Sheets for testing Reports of POLIO Campaign NID and SNID.
•Entered complete information of Child in MCTDb.
•Ensure all requirements put in Database.
•Send reports after ending Campaign to District Coordinator by Email.
•Preparing of Tally Sheet for testing Reports on Excel.
•Check and Verify Vaccinated & Non-Vaccinated Children’s.
•Checking and finalizing all data with perfection at the end of Campaign.
•Hardware failure/software installations & maintenance.
•Provide solutions for issues concerning internet, computers and software’s.

Teaching Computer Subject Lectures & Performed all Labs of Matriculation students and also worked on Microsoft Office (word, Excel, Power point) in Al-Khair Public School to management of school routines and Papers schedules on Daily basis.

Worked on Computer and Mobile based Applications Installed & Configured the all types of software’s and hardware applications & Operating Systems in Have Fun Computer & Mobile Centre Multan.