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工作经历
One Year Ptcl Intership In Progress
6 Months PTCL Experiance at Business and Operation.
• Churn and customer complaints management.
• Customer satisfaction.
• Business process improvement.
• Customers modems setting and configuration.
• Recovery of nonpaid bills.
• New connection and restoration of old connections.
6 Months PTCL Experience at (RF Optimization & Network Management Center )
• Performing Audit, SSV, SWAP and Cluster DT activities of 2G,3G &4G LTE.
• Idle Mode Drive, Dedicated Mode Drive, Data testing of Cluster.
• Data analysis for finding discrepancy in network during Drive test.
• Find out sector swapping and solving it.
• Can efficiently perform Drive Test on AniteNemo Outdoor and analyze on Nemo Analyzer.
• Alarm Monitoring of LTE and EVDO Networks on NetNeumen U31.
• Monitoring of LTE Charji and EVDO KPIs and generating daily Reports.
• Complaint handling of 3G and 4G Networks.
Ptcl Six Weeks Internship
Good
One Year Work And Study Scholership In Buitems
Excellent
