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概要
• Over 4 years of experience in Food & Beverages Operations.
• Skilled in managing Food & Beverage operations, monitoring food production and food processing & aesthetic presentation of food & beverages for the purpose of ensuring compliance with quality & hygiene standards.
• Capable of creating business development procedures, service standards, operational policies & guidelines for maintaining quality & hygiene quality standards with clear understanding.
• Proven skills in sourcing F&B products, brand building, & communication, conducting various F&B launches and establishing strong primary & secondary network for the same.
• An ambitious and hardworking individual with excellent relationship management skills and capability to manage the time effectively.
工作经历
Team Leader
!!!. Supervised other staff during shifts.
!!!. Prepared all documentation including daily checklists.
!!!. Ensured cleaning tasks were completed to maintain a clean and sanitary environment.
!!!. Handled customer complaints.
!!!. Monitored order-taking and food turnaround times.
!!!. Ensured waitstaff did suggestive selling of desserts and appetizers.
!!!. Supervised end-of-shift cash drawer counts.
Customer Care/Restaurant Team Member
Successful two years of customers service experience in restaurant and retail settings. Highly motivated, able to multi-task and prioritize workload under pressure, as well as increase pace as workload demands. Excellent interpersonal skills, with ability to build rapport and develop regular clientele. Team player, noted for volunteering to work additional shifts, in other departments. Keen attention to detail.
