• Managing client verification (Educational, Employment,. Police check, Address check and Nadra verysis)
• Manage Payroll and HR services for large and small scale organizations.
• Responsible to deal with Industrial relations i.e. EOBI, SESSI/PESSI, Educational Cess, and Labor department with
all government departments and legal issues as and when required for Employee/Labor relations.
• Arrange interviews, recruiting and coordinating for new team members to ensure new joiners are supported fully
during their induction for all clients.
• Responsible to manage all Staff data, Payroll, Personal files, Loan processing, Medical facilities, Advance salaries,
Antecedent verifications, Final Settlements, Employee relations as per company/client policy.
• Manage & ensure HR & Administration related matters of Head office and Clients.
• Responsible to submit all bills to clients and ensure receiving as per agreed TAT.
• Coordinating with relevant government agencies for monthly submission of challans.
• Responsible to submit Insurance payments
• Managing petty cash, purchasing of goods, other accessories as per agreement with client.
• Meet up with new clients for new business.
• Recruitment/Selection of company staff.

- Responsible for all ER related matters
- Responsible to submit EOBI-SESSI/PESSI Payments
- Managing payroll of Approximately 700 third party staff.
- Closely working with government agencies for negotiations

• Manage/supervise permanent staff separations including, resignations, terminations/dismissals and retirements.
• Ensure timely reporting of resignations from the businesses.
• Closely worked with finance department to ensure timely adjustment of loan liabilities of separated staff.
• Timely informing the ERP team for the updating/correction of employee’s record in the ERP system.
• Guide/coach settlement team to improve efficiency and turnaround time for the entire process.
• Proactively reporting the retirements on superannuation to businesses to ensure succession planning.
• Involved in policy reviewing and process improvement of resignations. Retirement, Termination, Dismissals and Expired cases.
• Ensure proper handing over of Bank’s Property from all the separated staff prior to their release from the services.
• Timely Response to the antecedent verification of separated staff.
• Monthly reporting of headcount to the management and other stake holders with respect to all modes of exits.
• Work closely with the settlement team to respond the audit queries.

• Perform BCSTs, GCSTs (Business & Group Control Self-Testing) checks as per SC Group requirements
• Assist Manager Risk (UORM) for Audit readiness and provide support during Internal, External and SBP Audits.
• Assist Manager Risk (UORM) in maintaining compliance as per statutory and group requirements within the unit.
• Arranging HR FORC (Functional Operational Risk Committee) meetings, Facilitate in preparing OR Agenda & Minutes to present in FORC.
• Update current issues in Phoenix System
• Update monthly issues in HRSD Dashboard.
• Update monthly CORC (Country Operational Risk Committee) meeting pack
• Update and maintain all MIS of operational risk area for record.
• Update and maintain departmental files.
• Check documentation of personal files received from Talent Acquisition, Sign off complete staff personal files before forwarding to the record room for placing in fire proof cabinets.
• Identify, assess, monitor, mitigate and report on operational risk in the Bank through appropriate tools
Phoenix reporting
• Analyse operational risk information.
• Assist Manager Risk (UORM) in setting broad lines and policy for management of operational risk.
• Assist in the Management of compliance risk management framework and implementation of operational risk system.
• Maintain Department wide operational loss database.
• Monitor risks identified by respective areas within the department and suggest effective controls where necessary.
• Maintain and Update personal file MIS (which includes list of employees as active, leavers and exit in process files) for personal file maintenance and accordingly placement of files in respective cabinets. Keep this entire record of personal files updated on monthly basis.

• Manage customer services team to get the timely resolution of customer queries related to their consignments.
• Managing the whole shift of customer services staff
• Responsible for timely resolution of customer queries
• Maintaining calling reports for sharing with the higher management on monthly basis.