²  Prepared overall security plans and managed security operations of organization, including assignments and staffing
²  Draft and propose SOP’s, Protocols and emergency procedures ahead of future requirements
²  Manages all security costs through financial analysis.
²  Able to deal with staff issues of confidentiality and sensitivity in a constructive and empathetic way.
²  Coordinate and facilitate recruitment manager in organization’s hiring process.
²  Assist the Recruitment Manager for the complete recruitment cycle, understanding the requisition, advertising jobs, sourcing, interviewing shortlisted applicants, and on-boarding the finalized candidate.
²  To maintain a good relationship with the local police, civil management and other law enforcing agencies.
²  Conduct site survey for risk and security assessment and work force proposal.
²  Monitoring the team performance to meet KPI’s.
²  Professionally handling all sensitive and confidential information.
²  Monitored performance of security units installed in firm.
²  Assist Operations team in solving specific training problems, either on a one-to-one basis or in groups
²  Researched market constantly to gain knowledge of latest trends in security system implementation and possible security threats.
²  Conducted annual research on crime risk analysis.
²  Ability to construct business cases, formulate, and present proposals to senior management.
²  Handling complaints in a diplomatic manner.
²  Maintain business contact database of potential clients and business partners.
²  Effectively manage and develop the security staff in the department ensuring appreciate discipline and moral is maintained.

²  Ability to write SOP/ Emergency procedures.
²  Ability to construct business cases, formulate, and present proposals to senior management.
²  Responsible to give all updates to Operations as well as line managers & Superiors.
²  Responsible to arrange welfare facilities and CSR activities for the employees.
²  Maintained and conduct sites patrolling as per routes schedule.
²  Conduct regular reviews of security policy and recommend amendments or updates to the Branch Manager.
²  Helping the HR department in the reconciling of staff wages and payroll issues.
²  To ensure that the Security Officers and Site supervisors are performing their duties effectively as instructed.
²  Delivering the Invoices to the clients on monthly basis and following up for the payment collection.
²  Assist employees in renewing visas for their immediate dependents.
²  Handling the transportation and coordination with shift drivers and head office drivers.
²  Providing leadership, guidance and support to security staff.
²  Preparing weekly, monthly, security Reports for Line Manager.
²  Receiving employee salary complaints and resolve immediately with support of payroll and accounts department.
²  Responsible for monitoring the staff daily attendance sheet and update it in company database system to maintain pay roll system.

²  Ensure that all screening officer adhere to all Microsoft Data center screening protocols/regulations
²  Maintain orderly screening procedures are being conducted by screener personnel and that while screening activity is ongoing, no personal activities (e.g. use of mobile devices) that might distract the screeners from their duties is taking place.
²  Prohibit unauthorized personnel from entering the Designated Secure production area.
²  Ensure that no screening instructions, advice, or suggestions are passed to screeners by any personnel (non-screeners), that might cause them to deviate from specific issued screening instructions they have been provided
²  Conduct weekly penetration test with onsite screening officer and submit report to central SOC.
²  Prepare daily and weekly report and update to central SOC.
²  Conduct monthly training with all screening officers.
²  Always ensure that no any data-bearing device are allow inside the secure production area without approval from Data Center management.
²  Ensure Screening Area workstation has appropriate forms and equipment needed.
²  Ensure Screening Area workstation has appropriate PPE and other equipment needed.
²  Ensure scheduled breaks, relief, and shift transitions for all Screeners and Runners
²  Provide routine progress and/or daily activities reports to data center Operation Manager.

²  Carrying out close supervision of on-site security personnel.
²  Scheduling the work and duties of individual security officers.
²  Responsible for monitoring and operating CCTV cameras and Alarm Systems.
²  Completing reports of alarms, incidents, and complaints.
²  Overseeing the inspection of all packages entering and exiting the building.
²  Ensuring the safety and security of guests and employees.
²  Ensuring the protection of property and assets.
²  Provided directions and other assistance to customers as required.
²  Prepared and submitted incident reports for alarms bomb threats and medical emergencies.
²  Management of security exercises, drills and alarm tests. Ensure that regular security incident drills are conducted and that all staff are adequately briefed on procedures.
²  Monitoring the Patrolling reports to analyze any irregularities, which may include suspicious behavior or security breaches and report immediately to senior authorities.
²  Identified any potential elevator and escalator hazards and notified management accordingly.
²  Looking for lost items belonging to staff or members of the public.
²  Professionally handling all sensitive and confidential information.
²  Monitoring the Issuing keys, access Cards, and parking slots.
²  Preparing daily, weekly, monthly, security and maintenance Reports to the Facility Manager.
²  Responsible for emergency plan, signage and escape routes and assembly point.

²  Making sure the environment of the security is maintain with in the Area.
²  Looking of lost items belonging to the mall staffs or member of the public.
²  Conducted regular patrols to ensure safe shopping environment.
²  Performed equipment and machinery inspections on a regular basis.
²  Reported on any fire alarm and security door mismanagement or malfunction.
²  Answered shopper queries and provided directions and assistance as needed.
²  Being present at all times with highly Alert and standby for Action.
²  Patrolling with the team to ensure the publics are Safe.
²  Responsible for performance of on-duty security personnel.
²  Preparing reports in case the crime occurred and Submit to the management.
²  Investigate the crime scene and take appropriate Action.
²  Operate security equipment safely and sensibly.
²  Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
²  Supervise team of security personnel in discipline and daily operation.
²  Responsible for monitoring and operating CCTV Cameras and alarm system.
²  Checking fire system and fire equipment’s on daily basis.
²  Responsible for emergency plan, signage and escape routes and assembly point.

²  Provide support for new product launches, and champion new sales initiatives.
²  Handling customer queries face to face, over the phone or via correspondence.
²  Presenting information clearly to customers, work colleagues and third parties.
²  Verifying customer data to detect and identify financial fraud.
²  Opening new bank accounts for individuals and also companies.
²  Ensure that all customer issues are resolved in a timely manner 
²  Establish and achieves sales targets and promote various banking services to the customers.
²  Provide meet & greet assistance to internal and external visitors
²  Develop and maintain effective relationship with business contacts and industries.
²  Coordinate with various banking employees and develop relationship with new and present clients.
²  Assist customers with all banking services and loan products
²  Analyze and monitor all banking activities of competitor.
²  Managing a portfolio of accounts to achieve long-term success.

²  Greet customers warmly and ascertain problem or reason for calling
²  Deal with queries from the public, visitors and customers.
²  Open and maintain customer accounts by recording account information
²  Manage large amounts of incoming calls
²  Provide accurate, valid and complete information by using the right methods/tools
²  Meet personal/team sales targets and call handling quotas
²  Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
²  Answer telephone, screen and direct call.
²  Keep records of customer interactions, process customer accounts and file documents
²  Cancel or upgrade accounts
²  Suggest solutions when a product malfunctions
²  Direct persons to correct destination.
²  Update customer data and produce activity reports
²  Resolve customer complaints via phone, email or social media.
²  Build sustainable relationships of trust through open and interactive communication
²  Follow up with customers, provide feedback and see problems through to resolution
²  Preparing the new chequebooks for regular customers.