A committed and results-oriented individual seeking a position as a Key Account Manager. Bringing profound knowledge of retail, consumer and corporate sales strategies and exceptional customer interaction skills in order to bring new business and retain customer’s loyalty
1- Managed a portfolio of high-level accounts which generated up to 1M in revenue per month and counting2- Solution designing and presenting of Telecommunication, Connectivity and IT-related solutions to the client’s higher management3- Focused & implement strategies for enhancing corporate business as well as a partnership with clients for accomplishing revenue growth and organizational business objectives4- Manage product mix with data/ internet/ and voice solutions over Microwave Licensed Frequency, Metro Fiber, Long haul (nationwide) MPLS L3 based solutions / VPN, Wireless Point to Point – Unlicensed band, Wireless Point Multipoint – Licensed band, IP –MPLS5- Maintaining a healthy B2B relationship with all key accounts and high-profile customers6- Manages the contractual SLAs negotiations and renegotiation while keeping in view organizational interests and customer satisfaction7- Retention and expansion of the current accounts by adding value to the services by providing augmented services nevertheless safeguarding the company’s interest8- Hardware & Software-based security and Firewall solutions.
• Devising strategy and work plans with the Head Of Sales for quarterly/annual sales plans • Working closely with the Head Of Sales to prospect, pitch & close new business
• Follow-up/entertain sales until the completion of deployment with all technical aspects
• Ensuring achievement of assigned new revenues based on sector vice
• Retain accounts through the development of solid relationships with key decision-makers
• Communicating and negotiating internally and externally to facilitate the development of profitable business and sustainable relationships
• Write business plans for all current and opportunity tender business
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
• Develop sales strategies, and strengthen sales channels
• Mainly focused on IP Bandwidth, Voice, Cloud Computing, P2P Data Connectivity
• Sell Transworld products and services to both individuals and SME companies
• Build market position by locating, developing, defining, negotiating, and closing business relationships
• Keep abreast of current technology trends
• Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments
• Design customized, cost-effective solutions for the client
• Maintain an updated database in the sales database including all activities, and future opportunities with their current status
• Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship
• Created and executed a plan for setting up weekly & monthly sales targets which have effectively enhanced the profit ratio up to 45%.
• Formed a strong clientele in the corporate sector by providing them excellent services for their business needs.
• Developed confidence in customers by offering them suggestion and opinions and helping them to choose the right product/plan as per their need.
• Received an award for generating the highest sales leads for the year
• Build & maintain a database of corporate customers through Microsoft CRM
• Strategic Focused Partner with Tier One solutions sets with Microsoft, Symantec, Acer / IBM Server
• Responsibilities also included New Business Development
• Provide feedback from potential customers to enhance product performance and service delivery
• Deliver presentations of products at customer sites and at conferences and exhibitions
Communication and Information
• Ensure effective internal communications both within the Sales, Customer Support, Product Department and Marketing team and across the organization
Market research
• Monitor and report on the activities of competitors and potential collaborators and to identify business opportunities and threats
• Identify new markets, both geographical and by industry sector, for company products
Key responsibilities and accountabilities:
• Plan and carry out direct marketing activities (principally direct mail) to agreed budgets, sales volumes, values, product mix and timescales
• Achieve agreed levels of productivity e.g. phone calls, meetings- Build strong relationships within bank agencies and key clients Requirements
• Visiting potential customers to prospect for new business.
• Acting as a contact between a bank and its existing and potential markets and corporate customers
• Gathering market and customer information
• Accounts manage, maintain and develop an existing client base in order to achieve revenue in line with expectations set by Relationship Manager.
• Plan and priorities personal marketing activities
• Maintain and develop existing and new customers through appropriate propositions
• Monitor and report on market and competitor activities and provide relevant reports and information
• Attend training and to develop relevant knowledge, techniques and skills