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概要
(Bachelor’s in Computer Science, CCNA(Certified) , CCNP, MCSA )
Amber Capacitors Ltd.
Currently working as part of a proactive team of support staff responsible for delivering a high quality professional service. Providing the very highest level of technical support to internal staff.
工作经历
IT-Assistant
• Updating and monitoring IT user accounts.
• Maintenance & management of the Critical Windows based Server Environment.
• Maintaining up to date Antivirus levels on all machines company wide.
• Working on Active Directory accounts.
• Managing and monitoring of backups in multiple locations.
• Follow Documented processes i.e. implementing change control procedures.
• Producing reports for senior managers.
• Troubleshooting technical problems and implementing solutions.
• Purchasing of IT Equipment and software in line within agreed budgets.
• Supporting a multi-site IT infrastructure of at least 100 employees.
• Responsible for the fast and accurate troubleshooting of reported faults.
• Identifying & reporting on the budgetary implications of IT projects and upgrades.
IT Support Engineer
• Provide the technical support as a support & Service Engineer.
• Hardware and software support.
• Work efficiently in complex and simple network envoirment.
• Configure, Installations and Troubleshooting of Video Conference Equipments of Different Brands like Cisco, Polycom, Yealink etc.
• Configure the VOIP Exchange of PBX Systems.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Training new Clients.
Assistant Network & Support Engineer
• Providing friendly, well-mannered, and high-quality support for desktop
hardware, software, network, installation and application to users.
• Evaluating problems, offering solutions to issues and providing support.
• Troubleshoot and resolve desktop support issues.
• Basic Configurations of CISCO routers and switches.
• Configuration of router, routing protocols, NAT, ACL,Static/Dynamic routing,EIGRP,RIP,OSPF.
• Installation of Servers (Linux & Microsoft), Asterisk, Vicidial.
• Responsible for diagnosing & resolving hardware, software & end users problems.
• Developing the infrastructure and systems to meet the company’s needs.
• Communicating with third party technical specialists.
• Maintaining a wide range of computer hardware and software programmes.
• Responsible for allocating work to junior staff and induction training for new staff.
• Deploying new hardware, server backups & evaluating new software & security risks.
