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概要
Muhammad Bilal is the candidate with 3 years working experience, polished his skills and learned well while working in different companies. Corporate Support Engineer and Field Engineer experience ranging from all ISP/Networking duties. Currently looking for opportunity with an organization which offers career growth and stability
工作经历
FIeld Engineer Corporate Division
Providing technical support for Wimax/LTE CPE (SX-681,SX-682,SX-686,Zyxel,Green Packet,BaiCell) handling & installation Suggesting CPE as per customer location Investigating, diagnosing and resolve all network related problems of clients. Technical support in configuring routers, switches at corporate clients. Networking connectivity troubleshooting, ping, tracert, telnet. Visit at customer end, if it is necessary for the satisfaction of client & rectification of issue. Facilitate and keep updated customers via emails. Provided excellent services to customer and ensured they are satisfied with services
Field Engineer
Installation Wimax links. Visit on customer end troubleshoot and resolve issues on priority. Configuration and Managing Routers. Manage complains on daily basis and take update from customers Lookup for VIP clients and prestige complains on priority. Make the customer satisfy for the services
Customer Support Executive
Ensures response to calls, completing requests and resolving issues & create tickets on back end problems. Ensure follow-up on escalated fault tickets to ensure timely response to customer. Make the customer satisfy for the services
