概要

Very professional, young energetic and full of enthusiasm. Expert in MS Office. Worked as Manger in Jazz. Worked in CEO office in PTCL. Four times nationwide topper in Jazz (Mobilink). Got certificates for best performance in PTCL. Fluent in English communications. Best drafting skills.

工作经历

公司标识
Manager Operations
Accommodation Links UK Based
Jan 2019 - 代表 | Lahore, Pakistan

UK based call center

公司标识
Priority Complaints Coordinator in P/CEO Office
Pakistan Telecommunication Company Limited (PTCL)
Aug 2015 - Jan 2019 | Lahore, Pakistan

1. Coordination with Regional Team.
2. Analyzing Root Cause Analysis (RCA)
3. Dealing with P&CEO Complaints.
4. Coordination via drafting & Calls
5. Strong Follow up
6. Making outbound calls.
7. Providing resolution.

公司标识
CSE
PTCL
Aug 2015 - Jan 2016 | Lahore, Pakistan

1. Attending customers\' complaints.
2. Providing on spot resolution

公司标识
CCR
Mobilink Franchise
Mar 2010 - Jun 2014 | Arifwala, Pakistan

公司标识
Teacher
Asad Saad High School Qaboola
Jan 2013 - Apr 2014 | Arifwala, Pakistan

General Subjects

学历

Allama Iqbal Open University (AIOU)
学士, 教育学士学位, B. Ed‎
Education
等级 B
2020
University Of Sargodha Lahore Campus.
硕士, 艺术硕士学位, M.A. English‎
English Language and Literature
CGPA 3.1/4
2017
PGC Arifwala
学士, 艺术学士, B.A‎
Education, Islamic Studies, Langauge (Arabic)
等级 A
2015
Govt. Degree College Arifwala
中级/A级, 计算机科学学生, ICS‎
Computer, Economics, Islamic Studies
等级 B
2011
GHSS Qaboola
大学入学/0级, 科学, Matric‎
Biology, Chemistry, Physics
等级 B
2009

技能

熟练 Call Center Management
熟练 Communication Skills Listening
熟练 Conservation Awareness
中级 Data Analytics
中级 Data Miniing
熟练 English speaking
熟练 Fluent Spoken English
熟练 Microsoft Applications Experience
熟练 Outstanding interpersonal communication skills
中级 Strong Command over Spoken-English with having good Accent
中级 Student Managements
熟练 System Handing
熟练 Transaction Record Management

语言

熟练 英语
熟练 旁遮普语
熟练 乌尔都语