- Prepare billing accounts and SRS.
- Planning and controlling change.
- Managing quality assurance programs.
- Researching new technologies and alternative methods of efficiency.
- Setting and reviewing budgets and managing cost.
- Overseeing inventory, distribution of goods and facility layout.
- Provides daily management of workload, capital projects and operational expenses
- Provides weekly management of Project Managers, corporate requests and acquisitions
- Provides monthly management of Financials, performance, and metrics to meet corporate standards
- Establishes production and quality control standards, develops budget and cost controls, and obtains data regarding types, quantities, specifications and delivery dates of products ordered
- Provides guidance to the development of a system process plan, including personnel requirements, material needs, subcontract requirements, facility needs, and equipment needs.
- Ensures all established costs, quality, and delivery commitments are met
- Reviews production and operating reports and directs the resolution of operational and maintenance problems to ensure minimum costs and prevent operational delays
- Performs administrative activities associated with the effective management of OSP operations including compiling, storing and retrieving production data for reports
- Determines responsibilities of assigned organization and staff positions to accomplish business objectives
- Trains and ensures all assigned employees are aware of and comply with company, government and customer policies, procedures and regulations.

- Determines requirements by working with customers.
- Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
- Maintains call center database by entering information.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Updates job knowledge by participating in educational opportunities.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

- Deliver & achieving the sales target for the products /services through distribution networks in the assigned region.
-Identify gaps in distribution network and recruit the suitable outlets.
- Manage and support day to day operations of the distribution network.
- Do initial set-up of acquired outlets as functional outlets.
- Provide feedback and provide improvements on the Outlets’ user experience.
- Train distribution network according to the laid down procedures and guidelines.
- Efficiently manage point-of-sales and merchandise/advertising material to be effectively used for branding.
- Channel Branding.
- Monitor the distribution networking in terms of Sales Key Performance Indicator benchmarks.
- Mange and support merchant networks.
- Coordinate with the corporate channels.

- Major duties included frequent visits to multinational companies like Wateen & Warid.
- To solve their computer hardware (laptops) and network related issues.
- To suggest feasible solutions of their computer hardware, software and networking problems.
- To provide an efficient high quality IT support service to the users of the Organisations PC’s and corporate computer systems.
- Provide telephone and on-site support to IT Users within the Organisation and to provide off-site support
- This support encompasses both PC/network hardware and software (MS Office products, Citrix, MS Operating Systems, clinical and nonclinical administrative systems etc).
- To liaise with technical support agencies and external suppliers (hardware and software) as appropriate, to report problems that could not be resolved locally, and implement recommended solutions.
- To maintain accurate documentation of backups, maintenance tasks and procedures carried out on the Organisations IT systems.
- To log calls on the Organisation IT Service Desk system, and to update calls as action is taken.
- To provide users with up-to-date information regarding on-going fault calls.
- Assist with the development of the IT infrastructure including the installation of standard computer equipment and distribution of equipment within the Organisation.

- Major duties included frequent visits to multinational companies like Telenor, Mobilink, and Warid etc.
- To solve their computer hardware (desktops) and network related issues.
- To suggest feasible solutions of their computer hardware and networking problems.
- Established networks of organizations like UBL, ABN AMRO BANK, MOBILNK etc.
- Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
- Secures network system by establishing and enforcing policies; defining and monitoring access.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Accomplishes information systems and organization mission by completing related results as needed.
- Reporting network operational status by gathering, prioritizing information; managing projects.