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概要
Bachelor in Telecommunication Engineering, Studied Networking, CCNA, CCNP, HCNA (industrial Certification), Linux, Computer Forensic, Network Security, IOE. Experience as sales engineer making quotations. Experience as IT Technical Support Coordinator, provided support in configuration of Cisco 4G Routers, Cisco Meraki Router & Switch, Cisco 2800, 2900 series routers, Cisco Switches, Part replacement of HP Proliant DL 380p, DL 360p and their ILO configuation, HDD replacement in data center, POS installation and configuration and work experience with international client like Congruity, Nike, CDW, blue sky, NSC Global, Centrics IT, ATEA etc.
项目
工作经历
IT Technical Support Engineer
Orion Global Managed Services.
Responsibilities and Obligation as an IT Technical Support Coordinator.
Providing 24/7 remote IT Support to international clients like Nike, Avnet, ParkPlace, Comms-care, CCE, Pivital Global, IPSOS, CDW, CentricsIT, Congruity, NSC Global, ATEA etc.
Daily evaluation, training and briefing of hundreds of field engineers for their on-site activities.
Technical report writing at the end of each activity and communication with international clients on real time basis
Server related Jobs
Part replacement of HP, Dell and different other brands servers.
Part replacement include (HDD, PSU, DIMM modules, cache battery controller, Board replacement, fan replacement)
Server ILO and Raid configurations.
Server rack and stacks and diffusing servers and HDDs.
Network related jobs
Network troubleshooting in Cisco, Juniper, network switches, network firewalls, silver peak, Meraki and in Adwa devices. It includes power cycling, changing RJ-45 connections, and running wires using fish tape, assigning IP addresses and changing configurations.
Providing assistance in smart hands using putty, hyper terminal and team viewer.
Complete network deployment. Include racking and stacking, survey etc.
Cable management in racks.
Providing support in PBX servers.
Surveys
Complete site audits of complex IT equipment.
Survey for people counter installation.
Survey for silver peak installation.
Different other kinds of survey as per client requirement.
Desktop Support
Toshiba Sure POS Point-of-Sale deployments in Nike and Tiffany stores covering Europe.
Migration activities including creating users in active directory and have users joining domains.
Software installations according to customer requirements
Virus removal using kill disk.
Making inventories of complex IT equipment.
Desktop troubleshooting and support.
Date Center
HDD replacement in data center.
Node replacement in Dell EMC.
Part replacement in tape libraries.
Pre-sales Engineer
• Analyzing, understanding and Technical reading of the products.
• Engage with team and making of quotations.
• Attending onsite technical and commercial opening of the products.
• Representing the products to the end customer.
• Providing solution to the end client queries
