概要

I am equipped with extensive experience in Customer Service and Operations of Supply chain management. I am Passionate about Sales, Marketing and Determined to exceed company targets and Clients business goals. 3 years experience of Customer Care, Sales and Teaching. Now I am looking forward to apply my knowledge and experience in Sales, Marketing and learn new techniques.

项目

Organizations Ethics ( CSR Activity )
Research Project Malls Vs Marketing What is More Preferable Choice For Customers.

工作经历

公司标识
FLEET Executive at Last mile HUB
Daraz.pk
May 2020 - 代表 | Karachi, Pakistan

Tracking products through depots to make sure they arrive at their destination.
Planning delivery timetables.
Manage Last mile Operations in a smooth way via inbound to linehaul and till successful deliveries.
Create Delivery Heroes (Riders) performance sheet daily bases.
Check and Managed Return, Reschedule and hold Packages on daily basis.
Maintain detailed Backlog files through LOP (Logistics Software) and report on services performed, Delivery Attempts, Fake Attempts and other Delivery related issue information to CS and Compliance Departments via Emailing.

Motivate and coach other agents and Delivery Heroes (Riders) to meet Goals, service, Customer Relations, and repair goals.

Escalate emails to CS departments and other relevant departments where Agents and Delivery Heroes stuck in delivery and operations.
Help out in Deliveries and repair areas as needed and maintain comprehensive current knowledge of operations. Diagnosed customer issues through CS or Fleet agents interaction via calls, emails and write up repair orders.
Maintain 3PL (3rd Party Logistics) partners data and Check performance and delivery related issues via 3PL data verifications.
Fix daily data corrections, Remove Duplications, extra entries from GDOC and excel sheets and Evaluate daily HUB reports of all south region Warehouses.

公司标识
Call Operator (Customer Service Agent)
BPO 360 Solution
Jul 2019 - Jun 2020 | Karachi, Pakistan

I got a good experience from this organization how we deal with customer and give right information according to customer demand.
Answered customers question and resolved service issues in a timely manner.
Diagnosed customer issues by asking probing questions and write up repair orders.
Ordered supplies and kept inventory at optimal levels. And give right information according to customer demand.
Coordinated equipment repairs and maintenance.
I got an experience from this organization how we deal with customers .

公司标识
Junior Executive
Indus Motor Company Ltd
Feb 2016 - Nov 2017 | Karachi, Pakistan

Manage warehouse inventories.
Received mails from vendors for parts and other claims issues.
Manage parts availability in warehouse.
Work on Customer care and CRM through Solving Vendors issues.

学历

Institute of Business & Technology - BIZTEK
学士, 工商管理学士学位, BBA‎
Marketing
CGPA 3.0/4
2020

技能

初学者 Certified In Information And Texhnology from UA Computers Academy
初学者 Computerize Accounting From Korean Computer Academy. Certified Skills Devolopement Council
中级 Customer Dealing
中级 Excellent Written Verbal English
中级 Supply Strategy
中级 المهارات الهاتفية

语言

初学者 法语
中级 乌尔都语
中级 英语