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概要
Able and self-motivated personnel are vital to any organization. I believe my skills have developed during my education as well as my work experience within the kingdom has benefit. This belief and the eagerness to work in your esteemed organization, prompts me to apply for employment with your company.
I am enthusiastic in working with your organization.
If you look into my particulars you will find out that I have the required skills which you may need for the job. I have nearly 8 years of experience in Saudi Arabia and in Pakistan with reputable educational institutions, like
- British Council.
- New Horizons Computer Learning Center.
- Dar Al-Hekma University.
During my tenure, I have been handling mainly HR administration and operational activities, budget assistance, handling petty cash, official reporting, programs coordination, statistical data analysis, student counseling/ registration matters and event management. I also hold professional knowledge of MS Office applications (Word, Excel, Power Point Outlook).
If my application is considered and you would give me a chance to boost my experience and knowledge, I assure you that I will try my best to keep up your expectations and come up to your satisfaction.
Looking forward to receive a favorable response from you.
Thanking you.
Best Regards,
Hina Saleem Khan
工作经历
Operations Planning Officer
• Planning and make necessary arrangements for conducting the exams of all products of Exams department i-e; IELTS, GCE & IGCSE Cambridge/ Edexcel exams and Professional exams like ACCA, CFA etc.
• Being lead of Central Punjab region, I am taking care of Complaint Management System (CMS) for customer complaints and queries for all exam products i-e; Cambridge School exams, IELTS and Professional exams. Providing earliest possible resolutions within a TAT of 3 working days.
• Handling the registration processes and payment clearance of candidates registrations for IELTS and School Exams i-e; O levels, A levels and IGCSE of different exam boards.
• Working on ORS2, UKVI2 and IWAS portals for different products of IELTS registrations, Test date and Test centre transfers, Candidate management, Examiner Management and Speaking tests administrations along with taking care of Refunds management.
• Currently learning and being trained for IAM as well for further on hand experience.
• Dealing with internal and external stakeholders for IELTS products with positive customer service attitude.
Customer Services Officer
• Responsible for looking after the call complaints, emails and Facebook escalations for customer queries and guidance.
• Interviewed the invigilation staff members for Venue Staff Unit.
• Generating daily reports for voice of customers and IVR feedback in relation to issues related to the upcoming exam sessions.
• Preparing, designing and delivering trainings and presentations for contact center agents as well as supporting departments.
• Create and encourage a positive, inclusive and customer-centric work environment.
• Applying British Council Equality, Diversity and Inclusion (EDI) policies and principles.
• Meeting the requirements of the corporate performance management process, including taking early action to resolve performance issues
• Performing own duties and supporting others while keeping in view the 6 essential work behaviors of British council i-e; Working together, creating shared purpose, being accountable, making it happen, connecting with others and shaping the future.
Senior HR Executive
• Responsible for the entire recruitment process (posting job ads, shortlisting of potential candidates, interviewing, hiring, contracts, documenting, training and terminating).
• Collaborating with international universities in USA, UK, Canada and Australia for joining their career portal and posting job ads of online admission counselors.
• Communicating and interviewing the admission counselors for online remote jobs.
• Preparing the employee payroll.
Deputy Manager HR
Operations Officer - Exams
Administrator & HRPersonnel
Office Manager
