Network management, Active Directory, design and maintenance of LAN, WAN Networks, technical support / troubleshooting for software and windows operating systems installation configuration
Worked with DELL EMEA and WFC teams for the clients “PANDORA, DUPONT, and ACCA” in Dubai.
Managed Active Directory, Domain controller.
Managed workflow and service request through Clients call the ticketing system (Service Now)
Performed test installations, setup, configuration, migration, upgrading and maintenance laptop/desktop Windows and MAC OS based devices. Via SCCM and manually.
Managed backup including encryption/decryption.
Configuration Storage area Network using NAS.
Managed CISCO switches and routers VLAN connectivity
Managed AVAYA and CISCO phones via VoIP on VLAN switches.
Installed and managed vMware 6.7 ESXi host.
Developed tools, procedures, and training sessions for Operations, Client Support and Systems Development staff to assist with work.
Provided support, including procedural documentation, reports, testing, evaluating modern technology
Network Operations management and monitoring by “Whats up Gold” (network monitoring tool)
Maintained VPN and DHCP network of 80 branches of HBL bank by conferring with vendors.
Hands on experience with Cisco Routers and Switches, received calls from bank branch managers and performed troubleshooting on installed CISCO and Juniper network, fixed the issues remotely and by conferring with vendors
LINUX and Windows servers’ administration, troubleshooting and analysis of security.
Managed complaints resolution activities using CRM
Upgraded network tested, evaluated, and installed enhancements.
Maintained network performance by performing network monitoring and analysis, troubleshooting.
applications installation and configurations
Installed and maintained NAS Drive Backup to the cloud.
Configured and maintained the VLAN network
Maintaining network performance by performing network monitoring and analysis, troubleshooting network problems; escalating problems to vendor.
Securing network by developing network access, monitoring, control, and evaluation; maintaining documentation.
Prepare users by designing and conducting training programs; providing references and support.
Upgrading network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
Protecting organization's value by keeping information confidential.
Data backup of daily basis
Securing computers from viruses
Base Control unit Commissioning Power provisioning of RAN sites Reforming Technical site Surveys (TSS) and line of Sight Surveys (LOS) Installation of equipment/servers at POP/MSC sites Leading team of 3-4 Riggers for onsite installation activities Installation of Motorola WiMAX Equipment Installation of indoor and outdoor Rectifier
Voice communication system testing, configuration and maintenance
Responsible for LOS and site location survey
Installation and commissioning of BTS, RF heads, Microwave links and routers
Responsible for drive test