概要

My name is Jamal Shah and I have experience of almost 3 years as a customer service representative. I have expertise in giving the best customer service through calls, emails, and chats. 


工作经历

公司标识
E-commerce Executive
Rdx Sports
Apr 2019 - Apr 2021 | Islamabad, Pakistan

This company is managing the business of RDX sports in which I am working as an e-commerce support executive and I am handling all their market places customer support and compliance including Amazon and eBay. I also upload products if needed and remove errors in the listing as per customer complaint.

公司标识
Quality assurance executive
Skyscrapers pvt ltd
Aug 2018 - Mar 2019 | Islamabad, Pakistan

It is a writing services company in which i was working as a quality assurance office to insure the quality of communication between the representative and the customer.

公司标识
Customer service representative
Rainbow Communications Private Ltd
Aug 2017 - Jul 2018 | Islamabad, Pakistan

It was a UK based call center who provide free price comparison for energy to the people of UK.

学历

COMSATS Institute of Information Technology
学士, 工商管理学士学位, BBA‎
Economics, Accounting, Business Studies
CGPA 2.9/4
2019
Cambridge University
中级/A级, 等级A, Pre-Engineering‎
Chemistry, physics, mathematics
等级 B+
2015
Cambridge University
大学入学/0级, 等级O, ICS‎
Computer Science, Pure Mathematics, Physics
等级 B+
2013

技能

熟练 Administrative Support
熟练 Audio Typing
熟练 Chat Support
熟练 Checking Order Status
熟练 Customer Sales Representative
熟练 Email Handling
中级 Microsoft Excel
熟练 Order Management
熟练 Order Processing
熟练 Sweeping Knowledge
熟练 Virtual Assistant

语言

熟练 英语