Experienced Business Analyst with a demonstrated history of working in the Information Technology industry. Skilled in Accounting System and ERP Implementation. Strong research professional with a Masters of Commerce
End to end Training and Implementation of Web Based ERP in Human Resource, Payroll, Financials, Supply Chain, Production Life Cycle, CRM, Asset Management, Budgeting, Machine Maintenance, Project Management, PLC, Visitors & Administration Management, PLC and Transport & Logistics Departments.
Conducting Pre-Sales sessions for Presentation and Demonstration of ERP with potential Customers as helping hand of Sales Team
Business Requirements Analysis and Documentation (BRD) of As-Is and To-Be Business Processes of Customer.
Documentation and Presentation of Functional Specification (FS) and Proof of Concept (POC) Documents to Customer.
Preparation and Explanation of solutions to Development and Quality Assurance Team in designing and testing the ERP Modules during Software Development Life cycle.
Conducting User Acceptance Testing (UAT) by creating Customer’s Business Use Cases, Assessment of gaps and Resolution of internal and external observations by playing role as Middleman between Customer and Development Team.
Documentation and designing the Reports and KPIs for developers as per formats of Customer.
Documentation of User Manuals.
Conducting meetings with Bottom to Top Management for presentations and review.
Implementation and Training of Point of Sales, Inventory Management, Financials and Production Management applications in Small and Medium Enterprises according to the Business Requirements of Customers.
After Sales Support to Customers including;
Assistance to Users in entering all day to day transactions including Purchases, Sales, Payments, Receipts, Journal Vouchers, Production, Financial Years Closing, Adjustment and Opening.
Identification and Resolution of problems related to applications via
Ticket Management System.
Collaboration with Development Teams to design new features and reports in applications.
Sharing Updates in applications with Customers having SLA.