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Heading the Sales and Marketing Team

Head of Inside Sales, After Sales, Marketing & Customer Service Departments

Established and administered annual budget with
effective controls to prevent overages, minimize burn rate
and support sustainability objectives.
Set, enforced and optimized internal policies to maintain
efficiency and responsiveness to demands.
Conducted performance reviews each quarter, offering
praise and recommendations for improvement.
Evaluated upcoming program plans to forecast expected
resource needs.
Developed and submitted strategy and initiative reports to
highlight current actions and proposed changes to
corporate committee.
Implemented policies and standard operating procedures
for continuous improvement.
Devised, deployed and monitored processes to boost
long-term business success and increase profit levels.
Developed and implemented daily operations plans such
as delivery routes, employee assignments and
promotional strategies.
Spearheaded quality control measures to minimize
downtime and propel sales.
Optimized organizational operations and facilitated decision-making by examining problem-solving concepts,
including quantitative methods and techniques.
Implemented incident management responses, including
troubleshooting, root cause analysis and issue resolution.

Applied communication and negotiation expertise to
close sales.
Acted as role model in techniques for driving sales,
consistently meeting and exceeding goals.
Trained and developed new sales team associates in
product knowledge, selling techniques and
Company procedures.
Boosted sales by conferring with customers to evaluate
product requirements and recommend best-
Fit company offerings.
Liaised with customers, management and sales team to
better understand customer needs and
Recommend appropriate solutions.
Applied excellent communication skills and ability to
establish rapport to close sales and meet
Targets.
Collaborated in creating strategies that drove sales and revenue

Performed cold-calling and follow-ups with leads to
secure new revenue.
Collaborated with vendor representatives and company
customers to set up optimal delivery schedules.
Used ZOPIM to maintain company database with
essential account and sales information.
Followed up with customers after completed sales to
assess satisfaction and resolve any technical or service
concerns.
Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport
with clients.
Branded products through effective salesmanship and
maintained long-term relationships with clients.
Maintained routine communication with clients to assess
overall satisfaction, resolve complaints and promote new
offerings.
Liaised with customers, management and sales team to
better understand customer needs and recommend
appropriate solutions.
Used consultative sales approach to understand customer
needs and recommend relevant offerings.

Liaised with clients via email or phone to identify and
address needs, growing existing accounts through cross-
selling.
Monitored and amplified sales pipeline to maintain flow
of potential leads and prospects.
Set and exceeded inside sales goals by establishing
ambitious targets and motivating sales representatives.
Cultivated productive relationships and maintained
quality communications with account contacts to
maximize client retention.
Updated accounts and maintained long-term relationships
with clients

Looking after their sales and customer services