Self-motivated and highly organized individual with professional working experience in highly reputable organization. Several experiences have provided me detailed & practical knowledge of Core and Optimized Network. I am exceedingly organized with excellent communication and management skills. My attention to detail, positive attitude, confidence, and ability to adapt gracefully to almost any situation make me a competitive individual.
Ensuring incidents are handled in accordance with 99.99% SLA and incident management processes.
Troubleshoot customer trouble tickets over the phone or by visiting the customer and non-support etc.
Working on different LLD and HLD of different clients and involve in the design and implementation on different client required services and solution.
Providing technical support related to WiMAX, Fiber, and ISM to field teams.
Verifying the alarms appearing from NOC and their physical patching on AP sites.
Coordination with Enterprise NOC, Voice Team, Data Core, OFC, Project Management Team, Enterprise Solution Team and Advance
Technical Support Team to resolve issues of critical support as well as Project Solution.
Site surveys, planning, deployment and commissioning of microwave and wireless broadband equipment.
Installation and troubleshooting of ISM Links.
Involve in the deployment of Fiber Optic link for the different clients on ADM sites.
Trouble shooting and analysis of different networks to use WiMAX Technology as a Primary Link and secondary link for their connectivity.
Installation and Implementation of WiMAX Technology.
Installation and implementation of Satellite Link (DVB-RCS / IDirect).
• Coordination with all stakeholders in project completion.
• Taking innovative moves for key challenged areas and steering towards the vision.
• Responsible for tracking schedules, milestones, deliverables and action items related to the project in operation and maintenance.
• Provide regular status reports and resolve or escalate obstacles to ensure project success.
• Communicate consistently with management, client, and team to deliver transparency, to manage expectations and mitigate risks to ensure project success.
• Responsible and support L1 & L2 support Technical Clarification.