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概要
A competent IT support professional with a proven track record of providing specialist technical and helpdesk support. Extensive experience of working in the front line, helping clients and colleagues resolve complex technical IT issues. Possess excellent problem solving and analytical skills, actively contribute in development of best practice, procedures and policies. Within a company
工作经历
IT Executive (HEAD OFFICE)
Being an active member of CHS team have been responsible for
supporting the IT infrastructure (LAN and WAN) for more than 60
remote sites.
Reporting directly to the Manager and to coordinate closely with IT team members.
Responding to queries in a timely and accurate.
Manner and resolving queries to the user satisfaction.
Mostly do DM-IT Task Like: Answer to other managers and Management on the in the absence of DM-IT.
Duties :
Installation and Configuration of  computer hardware, software, systems, networks, printers and scanners
Administration and management of official mail
Internet Access control & Effective Bandwidth Management
Remote & Help Desk Support (Head Office and 60+ Remote Sites Different district of Pakistan)
Vendor Management and Coordination
Supporting roll out of MIS and LMS Applications
Network and system troubleshooting
General maintenance and troubleshooting of CCTV system Configuration &Â General Troubleshooting of LAB equipment (GenXpert, Selectra, sysmax)
Configure of User Based Group Policy on their Laptops & Desktops.
Create and restore backup to reducce time and increace efficiency.
Researches and implements technological strategic solutions.
Develops personal growth opportunities.
Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.
Document Office Policies of system and application procedures and processes
IT SUPPORT OFFICER
IT and Admin Executive
Diagnosing & resolving hardware, and software issues,
Acting as the first point of contact for all IT & technical queries, Supporting in the rollout of software updates and patches,
Purchasing (Grocery, Stationery also IT Equipment. Look after Admin related tasks.
