 Providing onsite and Remote service like Break fix, Rollouts, Data center support, Cisco support, FTE’s, online support. Our clients are Google, Symantec, Alibaba, and Curvature.
 Provide IT remote support to Field Engineers located in European/Asian countries, corresponding with international clients through emails and calls.
 Guide the field engineers in issues related to Desktop Support and Network Support.
 Handle issues related to Active Directory and Group Policies.
 Troubleshooting problems related to TCP/IP, DHCP, DNS, Wireless LAN o Handle hardware and software related issues for Laptops and Desktops.
 Re-image laptops/desktops and installation/configuration of Microsoft Office and Antivirus
 Supervising weekly backup tape handling.
 Troubleshoot issues related to Windows 7, 8, 10.
 Give training to field engineers related to Desktop/Network support tasks.
 Manage issues related to LAN/WAN on customer sites.
 Configure Outlook and resolving issues related to Printers.
 Install new router/switches and doing initial configuration on them
 Data center related hardware installation and replacement of malfunctioning units (Array controller, WCB, iSCSI Card, Network card, HDD, DIMM, FAN, and PSU).
 Network Administration (VPN.LAN) Domain infrastructure Management (AD, MS Exchange, DNS, and DHCP).
 Installation and Configuration of Network devices (Routers, Switches, Firewall, Nutanix box, Riverbed Device, VIPTELA).
 Incident Management.
 Configuring VPN and creating a VLAN in switches and routing protocols using OSPF, RIP and EIGRP.
 Preforming Disk wipe and De-installation for server ProLiant DL380G6.
 Monitoring LAN and WAN in IP for Uplink and Downlink.
 Core Network delivery/maintenance NFV/EPC/IMS.
 Standard protocols like IP, No.7, Diameter, SIP, and HTTP.
 VLAN/VRF/OSPF.
 Ekahau, AirMagnet wireless surveys.

 Handling Incidents.
 Monitoring and Troubleshooting Network international and internal traffic and do the required traffic engineering to enhance the network performance.
 Utilizing centralized traffic engineering of non-autonomous inter-Continental networks.
 Support, deployment and management of VPS and dedicated servers, Monitoring of data center and servers (PRTG).
 Supervising duties which includes daily procedures and protocols, making reports and logs etc.
 Network maintenance which includes router configuration and dealing with ISP.
 System maintenance hardware/software Windows, MXCC, traceroute, dig, ns lookup, task manager.
 IP Network Planning and design.
 IP/MPLS, BGP, IGP, L3/L2 VPN design.
 Network migration and integration.
 IPRAN network planning and designing.
 Working in the Data NOC for monitoring and escalating any problems related to the STC Cisco Data network.
 Network surveillance using tools like Cacti, Tivoli CIC.
 Monitoring and troubleshooting of Core 10 Gig links connectivity.
 Creating and escalating trouble tickets using BMC Remedy tool, in case of any alarm observed.
 Monitoring all alarms related to Cisco CRS, Provider Edge Routers and User Premises Equipment.
 Coordinating with Field Engineer to fix network faults and customer complaints.
 Escalate critical issues to TAC.
 Monitoring International Links and coordinate with International NOC.
 Preparing & issue daily outage, Core Link Statistics and investigation reports.

 Maintaining and installing computer networks based around Microsoft server Technologies.
 Administering and designing LANS, WANS, Network troubleshooting.
 Communicating with users, specialist, staff and suppliers, investigating and resolving the network issues.
 Analyzing and developing key components using methodology prescribed techniques.
 IP telephony, Telepresence, SIP trunks, Surveillance and different video and voice solutions.
 Worked on Provider Edge Routers (Cisco 7600 series) and User Premises Equipment (Cisco 3400 Metro Ethernet series)

 Troubleshoot Cisco router/switch related problems and making sure that the problem is resolved within the specified time as per the SLA.
 Preliminary Acceptance Test (PAT) of newly installed Cisco equipment

 Perform Maintenance Downtime to troubleshoot problems related to Cisco devices, within the specified outage time.
 Testing optical fibers using OTDR and Optical Power meters.

 Handling BMC Remedy RTTS ticket system and ensuring trouble tickets are updated in time and escalated to proper person

 Troubleshooting problems related to SDH/Transmission systems (Huawei Optix, Siemens HiT) that are connected with Cisco equipment.

 Troubleshoot Local Area Network related problems
 Re-image Windows OS on to computers.
 Manage Microsoft Internet Security & Acceleration (ISA) server.
 To maintain Active Directory and WSUS server.
 To troubleshoot problems related to Microsoft Windows XP/Server.
 To ensure the network remains virus free, by maintaining a centralized Antivirus server.

- Re-imaging Staff PC’s & Laptops from Windows XP to Windows 7.
- Backing up user data & Email archive on external Hard Drive. Setting up printers, VPN & Email archives.
- Assisting users with various problems such as internet connectivity, setting up Cisco telephony.
- Assisting project coordinator with Spreadsheet data entry. Outlining Hardware issues & reporting to technicians.

 Monitoring and maintaining computer systems and networks.
 Responding in a timely manner to service issues and requests.
 Providing technical support across the company.
 Setting up accounts for new users.
 Testing new technology.

- Generating System Log ins, troubleshooting and replacing hardware peripherals
- Dealing with bills and payments.

Switches/OSP.
Data Network / DRS
SDH/DRS/PCM

Gained exposure to EWSD switching system & allied equipment, basic architecture, switching room maintenance.