Monthly update the Territory Manager on the state of Territorywide operations and customer complaints.
 Understand revenue targets for the territory and the breakup among the centers.
 Communicate revenue targets to Center Managers and Aesthetic Consultants.
 Track and monitor Center managers\' performance across the Central Punjab region.
 Available as the Backup Center Manager.
 Work closely with Center Managers on Arrival Ratio.
 Update Territory Manager from time to time regarding the performance of Center Managers.
 Make sure all the Facebook live targets and relevant testimonial targets have been achieved.
 Maintain reports on a weekly basis and share with the Territory Manager and Executive Management Team.
 Educate Center Managers on Client Retention and educate them regarding new promotions introduced by the company.
 Give training to newly hired Center Managers in Territory.

 Supports all aspects (such as usage questions, issues, business processes, reporting, and data quality) of the Microsoft Dynamics AX and associated application components of assigned areas and modules in a timely manner to meet ongoing and changing business requirements.
 Acts in an advisory role with insights to systems deficiencies and potential user need to prevent issues that may negatively impact the business operations.
 Follows and enforces predefined standard software development and deployment processes in functional specifications, user interface and database designs, testing methodology, training, and change management.
 Facilitates the alignment of cross-functional conflicts and gaps to achieve results for optimal corporate performance.
 Effectively communicates findings, recommendations, and solutions through meetings, emails, presentations, documentation, or verbal communications to users with regard to application issues or enhancements.
 Supports and communicates onsite and remotely with the global user base and external resources across various time zones (North America & Europe).
 Provides both formal and informal training on subjects of expertise on the Microsoft Dynamics AX applications to users and reviews user data and reporting per company business processes as part of quality assurance activities.
 Develops proper documentation such as project plans, detailed specifications, test cases, operational instructions and procedures, and system and user documentation of responsible modules with quality, utilizing a company or IT standardized tools and templates.
 Conducts effective project updates, progress reviews, and evaluations with management in a timely manner and manages priorities within the assigned tasks according to the load and the multiple due dates.
 Resolve problems within Microsoft tools being used by the organization like Active Directory, Exchange & O365, etc.

Provide consistent and ongoing mentoring, coaching and training that focus on improving call center leadership, morale, and performance and employee retention.
Maintain and improve consistency among all levels and departments of the
organization regarding call quality expectations
Develop a positive team relationship by being supportive, visible and easily accessible.
Manage, hire, motivate, coach, develop and retain QR\'s.
Establish and monitor production standards and adherence with policies.
Resolve production challenges in urgent, deliberate manner.
Gather and proactively share Best Practices to help improve performance of each QR and overall call center call quality.
Direct team to identify opportunities for process improvement.
Ideate, build and run large scale experiments to understand user behavior and how we can provide better user-experience.
Reduce friction for customers by pro-actively identifying and resolving issues.
Run heavy analyses on customer support data to identify and track issue themes.
Direct and advise supervisor staff in providing reports to the management regarding shift operations.
Direct and Set standards for Quality Assurance Department.
Prepare reports for management to evaluate project operations.
Analyze and prepare efficiency reports of different team reporting to me.
Develop innovative and cost-effective SOPs for clients in order to increase client\'s business.
Defining projects/campaigns and targets, monitoring and allocation of work to each team member ensuring all work is completed within the given timelines.
Using loop closure techniques to cater complaints efficiently and providing first call resolution.

Established budget and cost control procedures to ascertain the tracking of all project cost.
Provided accurate project manpower costs and forecast based budget.
Reviewed and analyzed budget and expenditures for each project component.
Ensured that payments (credit and debit) are made duly.
Identified and reported cost overruns/under-spends so that project management can take appropriate actions.
Regularly visited sites to collate data and to review cost control performance.
Facilitated effective interaction with corporate and technical functions.
Shared project phase leaders and management the business reasons for variances to budget and investment dossier on a timely basis.
Validated consistency of cost reporting to contracts, change orders and purchase orders.
Evaluated percentage of completion.
Prepared and provided project cost reports as required.
Played an integral role in initiative of Renoir Management Consulting to increase
productivity; achieved 35% improvement in productivity across the site project.

Utilized applications, software and tools to supervise all user access management activities by Mashreq Bank & Subsidiaries users to assure access level role modifications required by the business in compliance with the bank’s security policies.
Functioned in close collaboration with Information Security (GIS) team and Mashreq IT team/vendor to generate and modify new access roles & groups in different banking applications and resolve user’s accounts role issues.
Handled user access request for all Mashreq applications with required access according to access matrix profile as well as managed all service/incident requests within defined SLA period.
Generated and reviewed access matrix, users/role reports of various applications to the department head, internal audit (GIA) and external audit as and when required.
Swiftly responded to all audits requested information or observations rose by internal, external audits and IT QA to fulfil compliance and audit requirement.
Executed GIS periodic revised access/role levels for all the Mashreq applications & users and realized access matrix approved by the business department and GIS.
Ensured strict compliance with relevant IT-Department and GIS processes/policies while performing duties.
Actively attended and organized the user management modules training from the application team, projects team and vendors etc.