概要

I am a result driven management versatile management professional with a proven record of capitalizing upon business opportunities, turning them into lasting relationships. The breadth of my experience encompasses a diverse range of functions thereby providing me with an insight into the dynamics of managing and leading a business.


I have successfully led and implemented transformative initiatives that not only enhanced productivity but also elevated overall performance. I encourage collaboration and innovation that fosters an inclusive work culture. I am an expert at nurturing relationships with stakeholders, customers as well as cross functional teams to ensure seamless coordination that enables achievement of shared objectives, having a keen eye for detail and a focus on continuous improvements.

项目

Customer care Portal

工作经历

公司标识
Program Manager
Zones IT Solutions (Pvt) Ltd.
Jan 2022 - 代表 | Islamabad, Pakistan

•       Strategic planning
•       Stakeholder management
•       Cross-functional collaboration
•       Budgeting and Risk management
•       Change management Planning
•       Performance tracking and reporting
•       Team coordination
•       Process Improvement & Ownership
•       Resource allocation
•       Problem-solving
•       Decision-making
•       Quality assurance
•       Vendor management
•       Agile methodologies
•       Prioritization
•       Relationship building
•       Supply Chain Management

公司标识
Head of Business Development & Projects
Royal Group of Companies
Sep 2013 - Dec 2021 | Blantyre, Malawi


Project Scoping & Planning
Stakeholders Communication
Project Execution
Budget & Cost Management
Project Change Communication
Quality Assurance
Permitting & Compliance
Documentation-Handover
Business Development Strategy
Customer Relationship & Retention Management
Market Analysis
Sales Growth & Client Acquisition
Strategic Partnerships Development
Corporate Account management & Customer Support
Revenue Generation & Assurance
Bidding & Tender Management.

公司标识
Subject Matter Expert
Wi Tribe Pakistan
Jul 2009 - Aug 2013 | Islamabad, Pakistan

•        Customer Care & Support
•        Retention & Revenue Assurance
•        Quality assurance
•        SLA compliance
•        Training & Development
•        Knowledge base / Content development
•        Evaluation & Monitoring
•        Compliance Support
•        Communication & Cross functional Collaboration
•        Monitoring & Evaluation

公司标识
Corporate Accounts Manager
Warid Telecom
Feb 2005 - Nov 2008 | Islamabad, Pakistan

•        New Corporate Business Development
•        Corporate customer care & Support
•        Relationship development
•        Revenue assurance
•        Marketing Support
•        Team Training & Counseling
•        Business growth planning
•        Customer Advocacy
•        Forecasting & reporting

公司标识
Manager Administration
Pak Advertising Company
Jan 2003 - Mar 2004 | Islamabad, Pakistan

•       Administrative Operations
•       Team Management:
•       Budgeting and Resource Allocation
•       Policy Development and Compliance
•       Communication and Coordination
•       Process Improvement
•       Records and Documentation Management
•       Vendor and Contract Management
Operations Management & Support

公司标识
Assistant Manager (Automotive Div)
Royal Group Of Companies
Oct 2000 - Dec 2002 | Blantyre, Malawi

•       Corporate customer retention
•       Warehouse / Inventory Management
•       Customer services
•       Relationship development
•       Retail & Corporate Sales Management
•       Procurement Support & Supply Chain Management
•       Training & Development
•       Cross-Functional Collaboration
•       Risk Management
•       Crisis Management
•       Strategic Planning
•       Reporting & Analysis

学历

Sochi Technical College
大专, Advanced diploma‎
Project Management
Completed
2015
Preston University
硕士, 工商管理硕士学位, MBA‎
Marketing Management
CGPA 3.0/5
2006

技能

熟练 Quality Assurance
熟练 Ability To Work In A Multicultural Team
熟练 Active Listening
熟练 Adaptive Leadership
熟练 Adaptive Learning
熟练 Administration Skills
熟练 Agile Project Management
熟练 Analytical Review
中级 Analytical Skills
熟练 Aseptic Technique Knowledge
熟练 B2B Business Development
中级 Billing Management
熟练 Branch Operations Management
初学者 Budget Management
熟练 Business Development Skills
熟练 Business Development Process
熟练 Business Development Strategies
中级 Business Growth Strategies
熟练 Business Planning
熟练 Business Plans Execution
熟练 Business Strategy
熟练 C Problem Solving
中级 Campaigns and Events
熟练 Capacity Building
熟练 Capacity Sharing
熟练 CEM Deployment
中级 Certified Scrum Master CSM
熟练 Change & Communication Management
初学者 Click up
熟练 Client Acquisition
中级 Client Acquisition Skills
熟练 Client Coordination
熟练 Client Dealing
熟练 Client Followup
熟练 Client Management
熟练 Client Relationship
熟练 Client Relationship Maintaining
熟练 Client Relationship Management
中级 Client Resolution
中级 CLM
熟练 Cloud, Server
熟练 Cold Calling
熟练 Collaborative Project Management
熟练 Commercial Business Command
熟练 Commitment to Customer Service
熟练 Communication and Presentation Skills
熟练 Communication and Coordination Skills
熟练 Communication Skills
中级 Communication Strategy
中级 Community Engagement

语言

熟练 乌尔都语
熟练 英语

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简短自我描述
Muhammad Sagheer
Lead Technical Recruiter, CED Systems
曾与你工作在 Wi Tribe Pakistan

Zafar is the definition of performance. Someone who always gets the job done.

Zafar 联系人

Adnan Mirani
Premier Group of Companies
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