概要

Managing the team of 40+ employees to make them work by putting their all efforts to achieve daily and monthly targets. Train and coach every single team member to improve their lackings. Also completing the responisibility to give explanation about each and single task done on daily basis for whole team. Playing an important part to serve as cooperative team lead also giving support to all mates.

Lastly was performing the duties as Live chat executive with 100% customer services in proactive manners. Previously worked as Data Management Executive in USA project by ASI. And also as Management coordinator and Technical support Assistant in PTCl for 2.5 years and Qualified in M.Phil Finance Masters in Business administration 3.5 Years with 1st Division.

Also got experience as Administrator and sales executive in private I.T firm.

SKILLS
• Excellent communication and organizational skills.
• Able to work under pressure and independently.
• Strong written and oral communication.
• Good reasoning ability
• Advance MS-Office: (Microsoft Word, Power Point, Excel, Access, Outlook)
• Seibel CRM, BnCC

COMPUTER SKILLS
• Modem configuration & installations
• Dial up account
• Internet configurations
• Windows installations
• Downloading and installations of soft wares
• Have little knowledge of IT technicality to resolve small issues
• Wi-Fi Configurations
• Installation of drivers and devices
• Seibel CRM
• Microsoft Excel, Word, Access, Power Point,
• Internet surfing

工作经历

公司标识
Team Lead
Mindbridge Pvt. Ltd.
Sep 2019 - 代表 | Lahore, Pakistan

公司标识
Email Support Executive
Mindbridge Pvt. Ltd.
Oct 2018 - Sep 2019 | Lahore, Pakistan

公司标识
Data Management Executive
Coretech
Nov 2016 - Oct 2018 | Lahore, Pakistan

Main function associated was the completion of assignments given by client from US and;
• To meet all the requirements for the efficient results.
• Data manipulation according to the demand received.
• Complete Data Management to make it easily reach at online selling website.
• To edit data according to the demand of suppliers.
• Understanding the formats and arrangements of received data.

公司标识
Floor supervisor
CDAS PTCL
Aug 2014 - Jun 2016 | Lahore, Pakistan

Dealt with bulk of customers and also gain managerial experience by team coordination with upper management. As a Supervisor of team of 19+ members managed all team related affairs along with leading the team in the best interest of organization.

公司标识
Technical Support Asisstance
Pakistan Telecommunication Company Limited (PTCL)
Nov 2013 - Jun 2016 | Lahore, Pakistan

As Technical support Asisstant my responsibilities were:
• Provide on spot resolution to the PTCL consumer
• Provide Technical support for Broadband, EVO, Smart TV, Wireless(WLL)and 4G- LTE services
• Data validation and data entry whenever required
• Meeting SLA (Service Level Agreement) requirements and QA (Quality Assurance) standards
• Adhering to schedule
• Coordination and meeting with customers and reporting to Team Lead

公司标识
Computer Teacher
Allied School
Oct 2012 - Nov 2013 | Lahore, Pakistan

学历

University of the Punjab
哲学硕士, MPhill-MBA Finance 3.5 years‎
Finance
Completed
2016
University of the Punjab
学士, 贸易学士, B.Com‎
Commerce
所占比重 62%
2012
BISE
中级/A级, , I.com‎
所占比重 68%
2010
BISE
, Matric in Arts‎
所占比重 74%
2008
BISE
大学入学/0级, , Humanities‎
所占比重 74%
2008

技能

熟练 Strategic Human Resources Leadership
中级 Academic Researching
熟练 Accounting Principles
初学者 Accounts Receivables
熟练 Admin Protocols
熟练 Administration
熟练 Administrative Assistance
熟练 Administrative Functions
熟练 Administrative Management
熟练 Administrative Office Support
熟练 Administrative Skills
熟练 Administrative Work
熟练 Adminstration Knowledge
熟练 American English
熟练 Analytic Problem Solving
熟练 Assistant Teaching
熟练 Attendance System
熟练 Audit
熟练 BPO Supervision
初学者 Branchless Banking
中级 Business Models
熟练 Call Handling
熟练 Client Co ordination
熟练 Close Attention to Detail
熟练 Communication
熟练 Communication Development
熟练 Conservation Awareness
熟练 Corporate Affairs
初学者 Corporate Finance Departments
熟练 Corporate Training
熟练 Cross Cultural Management
中级 Customer Focused Selling
熟练 Customer Service Skills
熟练 Data Collection
熟练 Decision Making
熟练 Employee Administration
熟练 Employee Engagement
熟练 Employee Relations
熟练 Employee Retention
中级 eRecruitment
熟练 Executive Presentation Skills
熟练 Experienced Trainer
中级 Factory Administration
中级 Finance Working
中级 Financial Reporting
熟练 Fluent in English
熟练 Fluent in Urdu
熟练 General Office Administration
熟练 Global Organizational Development
熟练 Great Planning Abilities

语言

中级 旁遮普语
熟练 乌尔都语
熟练 英语

Hafsa 联系人

Syeda Fariha Muzamil
Hi-Tech Lubricants Ltd.