Managing the team of 40+ employees to make them work by putting their all efforts to achieve daily and monthly targets. Train and coach every single team member to improve their lackings. Also completing the responisibility to give explanation about each and single task done on daily basis for whole team. Playing an important part to serve as cooperative team lead also giving support to all mates.
Lastly was performing the duties as Live chat executive with 100% customer services in proactive manners. Previously worked as Data Management Executive in USA project by ASI. And also as Management coordinator and Technical support Assistant in PTCl for 2.5 years and Qualified in M.Phil Finance Masters in Business administration 3.5 Years with 1st Division.
Also got experience as Administrator and sales executive in private I.T firm.
• Excellent communication and organizational skills.
• Able to work under pressure and independently.
• Strong written and oral communication.
• Good reasoning ability
• Advance MS-Office: (Microsoft Word, Power Point, Excel, Access, Outlook)
• Seibel CRM, BnCC
• Modem configuration & installations
• Dial up account
• Internet configurations
• Windows installations
• Downloading and installations of soft wares
• Have little knowledge of IT technicality to resolve small issues
• Wi-Fi Configurations
• Installation of drivers and devices
• Seibel CRM
• Microsoft Excel, Word, Access, Power Point,
• Internet surfing
Main function associated was the completion of assignments given by client from US and;
• To meet all the requirements for the efficient results.
• Data manipulation according to the demand received.
• Complete Data Management to make it easily reach at online selling website.
• To edit data according to the demand of suppliers.
• Understanding the formats and arrangements of received data.
Dealt with bulk of customers and also gain managerial experience by team coordination with upper management. As a Supervisor of team of 19+ members managed all team related affairs along with leading the team in the best interest of organization.
As Technical support Asisstant my responsibilities were:
• Provide on spot resolution to the PTCL consumer
• Provide Technical support for Broadband, EVO, Smart TV, Wireless(WLL)and 4G- LTE services
• Data validation and data entry whenever required
• Meeting SLA (Service Level Agreement) requirements and QA (Quality Assurance) standards
• Adhering to schedule
• Coordination and meeting with customers and reporting to Team Lead