A commercially aware,driven ,well organized and hands on Retail and Sales Manager.I am very good at sharing my expertise in the most helpful ways with my colleagues.Maximum achieves great results in my career because of the way i leads,develops and inspires my team.I have a bold ,brilliant and clear style of leadership that is at the core of how I runs the things ,Right now I am looking to grow ,develop and progress within a retail and sales business and is looking for a unique place to work on the high street that will provide me with many new opportunities for development and careers progression.
Achieving daily ,weekly,Monthly yearly sale Targets.
Scheduling and assigning employees; following up on work results.
Recruiting new staff, Orienting, and Training employees.
Following Daily ordering procedure & Dealing with all suppliers .
Well verse in supplier dealing with excellent negotiation and communication skills.
Coaching , counseling, and disciplining employees (If necessary); planning, monitoring, and appraising job results.
Dealing with customer service issues such as queries and complaints.
Achieves financial targets by analyzing variances, and initiating corrective actions.
Identifies current and future customer requirements, provide excellent customer service.
Managing yearly ,quarterly budgets for stores.
Ensures availability of merchandise by maintaining inventories.
Formulating pricing strategies by reviewing stock status ; studying market trends.
Determining additional needed sales promotion, and clearance sales (if Necessary).
Secures merchandise by ensuring efficiency of security systems and measures.
Maintains professional and technical knowledge by establishing personal networks with suppliers; striving to understand trends and Merchandise.
Maintains operations by coordinating, and enforcing company`s Policies.
Achieving daily ,weekly,Monthly yearly sale Targets and KPIs.
Making individual staff target .
Reporting to our Area manager (depending on seniority) .
Staff management, training & personal development.
Setting & ensuring the day to day task management of staff i.e.
Dealing with Suppliers, vendor management, procurement.
Ensure the correct replenishment of stock, customer service levels etc.
Ensure the correct level of communication to team .
Oversee the merchandising & store design layout.
Regular reporting on performance, issues and solutions.
liaising with suppliers on store merchandising & stock selection.
Following Daily Cash up Procedure.
Driving exceptional customer service experience through my team etc...
• Customer services, Managing delivery
• Office work, Cash handling ,
• Recruit & train new staff, Store management
• Dealing enquiries and complains, Merchandizing ,Managing staff training
• Working with Area Manager and improve profitability sales& control expenses
Assist the Retail Store Manager in planning and implementing strategies to attract customers
Coordinate daily customer service operations (e.g. sales processes, orders and payments)
Track the progress of weekly, monthly, quarterly and annual objectives
Monitor and maintain store inventory
Evaluate employee performance and identify hiring and training needs
Supervise and motivate staff to perform their best
Coach and support new and existing Sales Associates
Monitor retail operating costs, budgets and resources
Suggest sales training programs and techniques
Communicate with clients and evaluate their needs
Analyze consumer behavior and adjust product positioning
Handle complaints from customers
Research emerging products and use information to update the store’s merchandise
Create reports, analyze and interpret retail data, like revenues, expenses and competition
Conduct regular audits to ensure the store is functionable and presentable
Make sure all employees adhere to company’s policies and guidelines
Act as our store’s representative and set an example for our staff