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概要
Seeking a responsible role in a challenging and dynamic environment to make valuable contribution to the overall business strategy of the company & to make use of my interpersonal skills to achieve goals of the company that focuses on customer satisfaction and customer experience.
项目
工作经历
Executive Customer Service
Providing help and advice to customers using our Company’s services
Leading or supervising a team of customer service staff
Communicating courteously with customers by telephone, email, letter, and face to face
Reporting to CS manager with weekly based reports of the number of complaints raised
Being involved in staff recruitment and appraisals
Handling all complaints immediately and ensuring that both company and customer are getting their fair value.
Acting as Customer Advocate within the organization
A single contact/escalation point for cross-product/cross-functional issues
Measurable increase in customer satisfaction measures
Meeting new and existing customers every day
Customer Service executive
Working under Punjab information technology board
• Answer courteously inbound calls.
• Handle clients\' complaints, questions and inquiries on call.
• Manage and update customer databases with the status of each customer.
• Evaluate problems of the customers and provide logical lasting solutions.
• Document all call information according to standard operating procedure.
• Complete all call logs and reports.
Accounts Executive
Internship
Customer Service Representative
Managing all the financial disputes and discrepancies pertaining to Prepaid and Voice Customers accounts through recalculation and adjustments.
Managing customers change requests like Tariffs and VAS etc.
Managing timely escalation of unresolved issues to the specialized team.
Ensuring that all the given targets are met with respect to complaints resolutions.
Maintaining high standards of service level by using Customer Relationship Management utilities
Logging all queries properly and escalating possible complaints to the concerned departments.
Ensuring customer satisfaction using problem-solving skills to handle difficult or irate customers.
Learning about organization\'s new products or services and keeping up-to-date with any changes to them.
Suggesting alternatives and possibilities to resolve customers\' complaints on priority basis.
Treating all customers with dignity, courtesy and respect.
Internship
Checking of bank slips with reports.
Checking of Sims with system
Customer Billing
