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概要
Cell: +1 (734) 620-3830/ Pak. Whats App +923244568352 Email: [email protected]
IT Leader and PMP Certified Sr. IT Management professional, with more than 25 years of Information Technology experience and 20+ years of IT Management, IT Strategic Planning, IT Operations, Customer Service, IT project/program planning, Team management, Technical architecture and production implementations experience in International/local, Public/Private Sector organizations in USA & Canada seeks a position fully utilizing strong customer service attitude, exceptional organizational ability, Program Management and Leadership & communication skills in Information Technology.
CAREER PROFILE
· Currently heading a Customer Digital Channel department at a utility company in Michigan USA.
· IT Leader with focus on vision, strategy & adding business value to customers.
· Worked as Chief Information Officer, Chief Technology Officer & various other IT Leadership roles with business focused IT Strategies to maximize opportunities.
· Great experience in Technology Management, IT Strategy and Product Development.
· 20+ Years of IT Management, Software Development Management, Project Management etc from North America (USA & Canada).
· Managed offshore IT Teams & Projects for IT Solutions Delivery.
· Managed large size (150+) IT Development, Operations, Enterprise Project Management Team.
· Lead the Continuous Improvements (CI) in IT & Business areas and received Yellow Belt in CI.
· Implementation of smart Meters technology (Utilities) and Integration with Billing System and Customer Relationship Management (CRM).
· Managed large size offshore team and delivered projects on time.
· Lead Team to develop a plan to improve Customer satisfaction. Initiatives included developing various channels (Mobile App, Responsive Website, IVR etc) for customers to make payments and other Customer Interactions.
· Lead IT Team from Customer Service IT department to improve the customer satisfaction and worked on various initiatives.
· Managing cross functional large Project Teams, preparing and managing the department budget.
· Expert in latest Information and Communication Technology trends, Business Intelligence and Data Analytics.
· Transformed under-performing IT department, identify problems and implement best practices to achieve operational excellence.
· Mentor and develop customer-focused IT department balancing strategy and implementing best practices.
· Expert Scrum Master and managed Agile IT development teams across multiple locations.
· Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects.
· Strong Technical IT background with System Analysis and Technical Architecture.
· Excels at communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects, risks and initiatives.
· Technical professional experienced in the software development process, deployment of technology to meet internal customer needs, as well as complex technology management.
· Strong team leader with the proven skills to lead multidisciplinary teams and ensure productivity and morale in high-pressure situations;
· Lead IT Teams to design High available IT Solutions with Disaster Recovery. Developed BCP for IT and Helped Internal Business partners to develop Business Continuity Plan.
工作经历
Sr, IT consultant
{IT Consultant Feb 2023 – Current}
· Managing a Customer digital Channels department in a large utility company in Michigan USA.
Working on streamlining customer facing digital channels processes like Mobile, Web, IVR etc
General Manager/Chief Information Systems
National Transmission and Despatch Company (NTDC) – {General Manager IT/ Chief Information Systems- August 2017 - Current}
Managing overall Information Technology department for NTDC
Managing IT teams to develop/support 30+ Highly available IT Applications.
Implemented new Data Governance and Data Strategies to meet the current and future needs of the organization.
Developed IT Strategic Plan and Technology Roadmap in alignment of Enterprise goals.
Designed and Implemented IT Policies.
Establishing an IT Infrastructure across 130+ NTDC offices.
Developed a large initiative of Digital Transformation.
Working on ERP Implementation with World bank funding to support different Business Departments at NTDC
Tier 3 Data Center and Infrastructure development across 130+ Sites.
Managing SLA for all IT services.
Director General - DG PMO
Ministry of Information and Technology – {Director General(PMO) MP Scale November 2016 – August 2017}
Worked as a Director General (PMO) in National Information Technology Board (Ministry of Information Technology and Telecom).
Set up a Center of Excellence for NITB to serve all Federal Government Ministries.
Managed all the IT Projects of Software solution implementation and IT Operations for National IT Board.
Developed a Technology roadmap for National Information Technology Board (NITB).
Developed a Project Management Framework for NITB to support large number of Solution delivery Projects for Federal government.
Part of NITB’s restructuring Team whose responsibility was to re-organize the NITB to efficiently support all the federal Ministries.
Worked on Human Resource skills development program especially in Technology and Project Management.
Program Director
DTE Energy Inc. (Detroit, MI,USA) – {Program Director - SAP CR&B ISU Implementation March 2016 – November 2016}
RESPONSIBILITIES:
Main responsibilities:
· Managed the Overall Program for SAP ERP Information System for Utilities (ISU) implementation.
· Managed multiple IT Teams from different physical locations.
· Implemented the SAP Business Warehouse (BW) solution.
· Planned and executed the Dress Rehearsal Cycles for the ISU Deployment.
· Planed Business Recovery and Post deployment plans.
· Planed and cut over 100+ Legacy applications to new platform.
· Planned and executed the final deployment.
· Managed large Data/Reports Team to migrate the data from the legacy to new ERP Solution.
· Lead the new Data governance strategy for DTE Energy.
DTE Energy Inc. (Detroit, MI,USA) – {Program Director/ IT Director, Outbound Customer Communications and SAP CR&B Implementation January 2015 – March 2016}
RESPONSIBILITIES:
Main responsibilities:
· Managed the Outbound Customer Communication’s Software Solutions Development and IT Operations Team.
· Implemented ITIL processes to streamline the IT Operations.
· Managed the 105 Interfaces Migration from Legacy to SAP ERP Information System for Utilities (ISU) Interface Team consists of 70+ IT Professionals.
· Lead the ERP Solution selection process and selected ERP solution that best suits the DTE Energy’s needs.
DTE Energy Inc. (Detroit, MI,USA) – { Sr. Software development Manager – IT, Customer Mobility& Customer Communications 2013 - 2015}
RESPONSIBILITIES:
Main responsibilities:
Manage the Self Service Channels Team of 50+ IT professionals.
· Worked with stakeholders and managed their expectations in new Self Service Channels.
· Manage all projects (Self Service Program) in Customer Service area
· Implemented all Outbound communications to customers via SMS, voice, email and paper.
· Managed the Budget of $100 Million.
DTE Energy Inc. (Detroit, MI,USA) – { Sr. Software development Manager 2011-2012}
RESPONSIBILITIES:
Main responsibilities:
Managed the CCM (Customer Communications Management) Team, Industrial & Residential Billing System and Bill print Operations.
Work with Business stakeholders and manage their expectations in terms of Operations and System enhancements.
Manage all projects in CCM Area and lead the Software Development and Data Team of 75+ IT Professional.
· Managed and deployed Data Services infrastructure & deploy the Address Validation web services.
· Manage the OpenText Stream serve project to improve the Customer Satisfaction.
DTE Energy Inc. (Detroit, MI,USA) – {Software development Manager Information Technology Dept. 2009 – 2011}
RESPONSIBILITIES:
Main responsibilities:
· Advanced Metering Infrastructure (AMI) and Meter Data Management (MDM) & Dynamic Peak Pricing Implementation.
· Smart Meter (MDM) Implementation and Billing system Enhancements as per Regulatory requirements.
DTE Energy Inc. (Detroit, MI,USA) – {Software development Manager, Customer Service -Billing Dept., Dec 2003 – 2009}
RESPONSIBILITIES:
Some of the responsibilities:
· Managed the large Industrial & Residential Billing project and Implemented the Billing Systems along with Bill payment portal in Oracle technology.
· Managed the Reporting Team and designed the Data Governance framework for the customer service and DTE Energy.
· Managed IT Business Relationships and all the key stakeholder’s expectations.
Developed and Implemented the EDI (Electronic Data Interchange) System for all the key Public sector organization.
Implemented the Bank to Utility Interface to receive payments from customers.
IT Consultant
Some of the responsibilities:
·        Team Leader for Industrial Billing Operations Team.
·        Provide the IT Operational Support
·        Provide the Technical guidance to the Team.etc
·        Large Oracle Implementations.
IT Consultant
RESPONSIBILITIES:
 Lead the project team of 6-8 people and designed the new applications
 Lead the analysis, design and development of the large applications at the Canadian Government ministries. etc
Oracle Development
Systems Analyst
Responsibilities:
·        Analysis, Design and Development of Database Systems.
·     Oracle PL/SQL Development, Requirement Analysis of new applications
·        Forms/Reports, Database Procedures, Packages, Functions Design and development, Unix Shell Scripts etc
