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概要
BPO Expert with over a decade of experience in business development, customer services, and quality assurance. Proven success in running email marketing campaigns, cold calling, follow-up calls, and implementing marketing strategies that have pulled in an increase in qualified leads. Proficient in content, social media, and inbound marketing strategies. Skilled, creative, and innovative.
工作经历
Project Implementation Consultant
Interpret data, analyze results using statistical techniques, and provide ongoing reports.
Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.
Acquire data from primary or secondary data sources and maintain databases/data systems.
Identify, analyze, and interpret trends or patterns in complex data sets.
Filter and clean data by reviewing computer reports, printouts, and performance indicators to locate and correct problems.
Work with management to prioritize business and information needs.
Locate and define new process improvement opportunities.
Platforms & Softwares
Jira
Zendesk
Trello
Radmin
SFDC
Freshdesk
Confluence
Team Lead-Business Development
Managing & Overseeing a team of 10 SDRs
Sales for Web development, SEO & SEM , website & logo design, GMB optimization, Google Analytics.
Improve Client Experience and Satisfaction - Customer Success People Management
Policy and Process Development
Managing overall sales and marketing activities that include market research, sales presentations, and sales and marketing trends analysis.
Schedule meetings and presentations with the prospect lead.
Develop strong, ongoing relationships with prospects and customers.
Track & build sales activities in the company CRM system and keep current by updating account information regularly.
Business Development Specialist
B2B Calling Cold Calling Catering Inbound Sales Call/Email follow-ups Generating potential leads and qualifying
Developing Smooth relationships with Clients
Hand-on experience to Salesforce, Genesys & Salesloft.
Setting goals and developing plans for business and revenue growth.
Researching, planning, and implementing new target market initiatives. Researching prospective accounts in target markets. Pursuing leads and moving them through the sales cycle.
Overseeing a team of 10 individuals as a POC, on top of basic JD.
Application Analyst
Patient Services (To assist patients with their billing related issues)
Insurance Follow-Ups
Denial Management Process
Collections Handling
Eligibility & Benefits Verification
Pre-Authorization
Payment Posting
Appointment Scheduling
Customer Support Executive
Inbound Sales Campaign
TSR
MedAlert (Outbound Sales Campaign)
