Managed user account creation, modification, and deletion, ensuring access privileges across diverse systems, applications, and platforms. Oversaw onboarding, access rights, and account removal through ticketing process.


Developed and sustained identity governance frameworks, policies, and procedures to ensure regulatory compliance and internal security standards.


Took part in incident response activities for identity and access management, investigating unauthorized access, compromised accounts, and user privilege issues.


Provided user training and support on identity management tools, processes, and best practices. Assisted with access-related problems and guided users through self-service password resets, while promoting security awareness.


Contributed to security audits and compliance assessments concerning identity management. Conducted regular audits of user accounts, access privileges, and system logs, ensuring adherence to regulatory and internal policies.

Offered technical support to end users, addressing hardware, software, and network problems. Successfully troubleshooted issues, diagnosed and resolved technical glitches, and delivered user-friendly step-by-step guidance.
Managed IT incidents including system outages and service disruptions. Investigated and identified root causes, facilitated resolutions, and effectively communicated updates to users and stakeholders.
Actively engaged in team meetings, sharing valuable feedback, and contributing to the evolution of help desk processes. Identified optimization opportunities, proposed solutions, and implemented changes to enhance support services.
Coordinated with cross-functional teams to ensure timely and effective resolution of complex technical challenges, leveraging collaborative problem-solving skills and fostering a culture of shared knowledge and expertise.

Installed, operated, and upgraded Windows operating systems on desktops and laptops at Ufone Service Center sites. Managed backend policies to ensure system efficiency and security.


Facilitated domain joining for network integration, configured SCCM clients for efficient system management, and set up secure network printing solutions to enhance document management.


Proficiently configured and established private Virtual Private Networks (VPNs) for secure remote connections. Implemented public key encryption techniques to safeguard sensitive data transmission.


Skillfully performed installations of essential software applications, ensuring seamless functionality. Utilized troubleshooting expertise to identify and resolve software-related issues promptly.


Successfully completed installations of network hardware components and printers, contributing to a robust and well-connected IT infrastructure.

Computer operator, Pakistan custom feeding.