o On Site Support to Client of AJMAN FREE ZONE GOVT ATHORITY.
o Daily administration and support of CASES’ Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations;
o Customization with Customer Community and Partner Community for GOVT of AJMAN FREE ZONE.
o ENTERNAL ORG Customizations for IT Support and HR Requests using Company Community.
o Provide application users with technical support;
o Logging and tracking identified system problems through resolution;
o Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed;
o Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
o Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
o Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
o Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
o Designed various WebPages in VisualForce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Designed, delivered, and support wide Salesforce.com systems across the business to integrate all business functions. Moved all IT related functions to the cloud and Salesforce.com.
Responsible to provide the support and Customization of Salesforce.com for the Business day-to-day requirements.

o Making Salesforce Reports and creating the Apex Triggers, workflows and Visual Force Pages. Setups Apps, Objects, Page Layouts, Related Lists, Tabs, Roles, Profiles, Validation Rules, Workflow Rules, Sharing Rules, Approval Processes.
o Creating Sales and Finance Reports and Dashboards for End Users and Managements.
o Financial Force for accounts.
o Lead Conversion process, email-to-case, web-to-lead implementations, Business specific reports & dashboards.
o Digitalization of applications forms for Trade Licenses, customs apps for visa submissions.
o Created Email templates, approval processes Auto response Rules and Multi-Step Approval Processes as per the requirements and defined approval actions on them to automate the processes.
o Assisted in troubleshooting and solving problems.
o Helped to create new Salesforce applications for a variety of sales projects.
o Maintained SQL database and worked to integrate database with Salesforce applications.
o Responsible for DNS, Active Directory Users management and Policies.
o Managing all IT supports, Printers sharing, File Server, Avaya IP\'s Phone, Google Drive and Google for works.
o Managing IT PC Trouble shooting.
o Managing the Sonic Wall VPN & Firewall group and policies.

Worked in challenging environment for a period of two years I worked different with different tasks, programming & integrating the website with Sales force from wsdl API. Making Reports and creating the Apex Triggers, workflows and Visual Force Pages.

o Setups Apps, Objects, Page Layouts, Related Lists, Tabs, Roles, Profiles
Validation Rules, Workflow Rules, Sharing Rules, Approval Processes,
o Assist in the configuration and maintenance of \"Sandbox\" environments to facilitate integrations with websites forms, viewing data on websites from Sales force.
o Created separate views for different users for the tabs like accounts, opportunities etc.
creating XML listings and KPI reports.
o Designed, and deployed Custom tabs, Entity-Relationship data model, Auto-Response Rules, Components, and Visual Force Pages to suit to the needs of the application.
o Used Apex Explorer and Apex Data Loader to Manage and Query the data.
Created customized page layouts and record-types for Opportunity, Contacts, and Accounts to distinguish between different Processes.
Worked in on different Website using Custom CMS PHP, and WordPress / Drupal as development environment. Development tasks includes creating Themes and templates and customization to any open source or using Custom PHP CMS.