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Responsible for the Business Development and carrier relations locally and internationally (Asia, Middle East & Europe).
Responsible for carrier interconnecting, pricing, traffic routing, traffic planning, carrier reconciliations, and contract negotiations.
Responsible for developing retail voice business, maintaining relationships with global telecom carriers, and responsible for selling all international traffic.
Responsible for product improvement identification or new products by remaining current on industry trends, market activities, and competitors.
Responsible for customer requirement analysis, to develop and demonstrate solutions, and produce analytic presentations.
Maintain relationships with clients by providing support, information, and guidance researching and recommending new opportunities.

Researching the market and identifying corporate prospects.
Contacting leads and determining interest level, technical readiness and budget availability.
Keeping management abreast of sales team performance and managing team to sales metrics
Research the market, identify corporate prospects, develop accounts.
Proactively develop targeted lists, call strategies, and messaging to drive appointment setting for new business
Managing lead generation reports and sales metrics while monitoring and managing team performance
Managing team of call agents calling on various industries while managing own call and email responsibilities.

Establish operational objectives liaise for synergy among sales, marketing and customer service
Train, coach and manage customer support staff with front-end policies and procedures, such as new staff and cross training of associates and monthly customer service audits.
Maximize profitability through superior customer service, effective and prompt communication.
Motivate staff and develop effective relationships with peers, executives and clients.
Increasing the value of current customers while attracting new ones.
Work directly with sales staff to determine pricing points.
Researching organizations and individuals to find new opportunities.
Attending conferences, meetings, and industry events.
Finding and developing new markets and improving sales.
Training personnel and helping team members develop their skills
Developing goals for the development team and business growth and ensuring they are met

Responsible for bringing new client and Upselling.
Help solve problems that affect the service, efficiency, and productivity.
Handle all customer complaints or major incidents, like numbers lost or price change, etc.
Provide advice and help to customers using products or services of the organization.
Issue compensation or refund to customers and maintain accurate and timely records of correspondence or discussions with customers.
Maintaining fruitful relationships with existing customers.
Develop business plan, sales, and market strategy to reach company goals and profitability.
Closely monitor competitive pricing and understand the impact of relative pricing decisions

Provide customer support via email chat and call to make the operations smooth.
Drive market share and revenue performance through proper pricing and mix management.
Develop overall pricing strategy to include all market segments and distribution channels.
Manage Social Media Marketing for the company.
Ensure best rate guarantees compliance.
Worked as account receivable officer.
Identify and implement effective marketing strategies for different clients

• Cold Calling on fresh leads.
• Setting appointments with new leads.
• Follow up with leads.