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概要
To gain good experience and to secure employment in a well reputed organization. Being a skilled base & technology lover person, I would like to avail this opportunity to excel in the field of Customer Service & Technology. I would like a job where my experience will result in an expanded clients and a more profitable organization.
项目
工作经历
Branch/Operation Manager
Monitor market trends, research consumer markets and competitors’ activities to identify opportunities and key issues
Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)
Supervise Warranty Claim team (Smart Services to Samsung).
Head of GSPN team (Samsung’s dedicated software for Customer Care Services).
Prepare monthly and quarterly Field Call Ratio (FCR) and share details with technical wing of Samsung in order to maintain the quality of brand up to the mark.
Address / Evaluate and provide urgent resolution for Dealers / Sales personnel’s issues.
Warranty & Paid complaints Operations Monitoring / Management (Nation-wide).
Brainstorm new and innovative growth strategies Keep follow up of long pending complaints / issues and provide solution to maintain brand image.
Focal person for resolution of customer based queries through Samsung’s Contact Center (Ufone).
Focal person for complaints execution & Monitoring 30+ Authorized Service Centers (ASCs) working under domain of the company in all over the country and resolve their issues in order to keep operations smooth.
Arrange and execution of third party vendors monthly claim payments in coordination with Accounts & Finance team.
Parts planning in coordination with Parts team for fast moving parts and safety stock.
Focal person for Product return (PR) / replacement through Samsung standards up till scrapping. Point-out Damage / Dented cases through dealers and arrange solutions acco
IT Support Executive
Handle staff inquiries both telephonically and by email.
Provide staff with product and service information.
Organize office IT related preparations and Trainings
Maintain accurate IT support database.
Identify & escalate priority issues
INTERNEE
