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概要
Hardworking, energetic and optimistic individual with 5 years of professional experience in call center industry. Solid team player with positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Proven history of delivering exceptional client services through proactive communication and diligent follow-up. Seeking to secure a stable position in client services or related management role, this position should allow me to gain greater knowledge and insight while performing daily tasks.
工作经历
Sales Specialist
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Patient Services Executive
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Client Services Executive
Established excellent sales ability and strong interpersonal skills withconfident and persuasive approach.
Resolving customer complaints and concerns by providing excellent customer services.
Planning and implementing effective strategies to increase sales
Exceeded goals through effective task prioritization and great work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions
Sales Executive
Identifying customer needs and providing them services accordingly
Building a good rapport with customer
Meeting monthly targets
Maintaining call quality standards
Customer Service Representative
Assist customers effectively by solving their queries or concerns
Tactfully handle confrontational or stressful interactions with customers
Accurately capture customer information
Create and maintain service reports
