IT Hardware Reselling Business Model.
Making new leads and prospects.
Understanding their current business purchasing patterns.
Building rapport with the new customers.
Getting potential RFQ\'s from them.
Working on those RFQ\'s and getting them the best prices and ETA.
Converting those Quotes into Orders.
Keeping the customers pipeline healthy by doing adequate follow ups.
Devise and use fruitful sales strategies.
Attending initial sales meetings and meeting the client.
Determining a client’s business requirements and whether the products being considered are suitable.
Decide whether the software or hardware needs adapting to meet the client’s needs.
Answering any technical questions, the client might have.
Presenting your findings to a technical team to act on, and then to the client.
Negotiating contracts.
Undertaking relevant research.
Maintaining sales records.
Attending trade exhibitions, conferences and meetings.
Reviewing sales performance.
Writing reports and sales literature.
Clarifying customers’ and clients’ requirements and recommending the appropriate products.
Attracting new business through activities such as cold-calling, networking and meeting with potential clients.
Recognize the needs of the consumer and provide detailed information to the consumer about the technical specifications of the computer hardware/software offered by the company.
Investigates new items and makes recommendations for purchasing products.
Checks inventory to ensure orders are in stock.
Takes orders over the phone and in person.
Advises customers on technical matters and recommends appropriate computer configurations.
Solicits information about computer needs from customers.
Negotiate price for the sale.
Provide technical support after merchandise is purchased.
Construct sales pitches and presentations.
Travel to areas where needs are projected.
Stay abreast of market trends.
Assist with the company helpline.
Serve as a customer service rep for customers who have questions or difficulties.
Demonstrate product features before a sale.
Respond to pre-qualification questionnaire or information to tender document.
Negotiate a commercial agreement.
Help customers maximize the use of software features.
Advise on appropriate user training.
Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers\' systems and processes.
Discover profitable suppliers and initiate business and organization partnerships.
Negotiate with external vendors to secure advantageous terms.
Approve the ordering of necessary goods and services.
Finalize purchase details of orders and deliveries.
Examine and test existing contracts.
Track and report key functional metrics to reduce expenses and improve effectiveness.
Foresee alterations in the comparative negotiating ability of suppliers and clients.
Expect unfavorable events through analysis of data and prepare control strategies.
Perform risk management for supply contracts and agreements.
Control spend and build a culture of long-term saving on procurement costs.
Collaborate with key pals to ensure clarity of specifications and expectations of company.

Sells products by establishing contact and developing relationships with prospects.
Maintains relationships with clients by providing support, information, and guidance.
Searching and recommending new business opportunities.
Recommending profit and service improvements.
Doing adequate follow up on the prospects.
Booking online virtual demos of the software & hardware.
Sending price quotations.
Setting up Trial Accounts for the software.
Coaching/ Training the prospect on the software.
Negotiating the price keeping in the view the margins.
Educating on hardware and doing apple to apple comparison with competitors.

Worked as an Inbound Sales Executive.
Received inbound calls for different companies as a closer.
Acted as a team leader in absence of Manager/Supervisor.
Worked along side Supervisors to help any new or tenure member regarding the product.
Manage high volume of phone calls and provide response to all maintaining quality of services.
Facilitate sales of all services according to company and client requirement.
Coordinate with customers and avoid any discontinuation from his or her end.
Assist customers with all knowledge on products and services.
Manage and process and correspondence with customers.
Prepare all new contracts and handle all incoming calls for same.
Perform all follow up for all outbound calls.
Supervise all on line chat sales call for clients.
Ensure optimal level of client satisfaction at all times and process all orders on phone.

Catered customers query and concerns on behalf of the client.
Dealt with real time escalations and resolved them within a timely manner.
Provided live technical support for e-pay terminals and
Bringing new customers and business opportunities at the same time.
Resolving Vouchers related issues related to e-pay.
Maintaining a positive, empathetic and professional attitude toward customers
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Generated leads via outbound dialing.
Received Kudos and spiffs for my outstanding performance.
Looked and listened for subtle clues about their current mood and personality.
Make outbound customer calls to promote and sell a product or service.
Create, maintain and update database of customers with complete information.
Consolidate existing customer base while building new customer base.
Record outbound call history and customers response in detail.
Ensure customer follow-up all the time.
Send or email product literature, brochures, catalogs and other campaign material.
Monitor competitors’ products or services and create selling strategies for own products.
Handle customer needs and requirements.
Respond to customer inquiries and resolve.
Assist and support sales, marketing or other departments in handling customer requests.
Contact prospective customers by both telephone and email.
Market Research to develop warm leads.
Vet lead list for warm and cold leads.
Identify prospects that fit the target demographic.
Use product knowledge to showcase the solutions that our company can offer to prospects.
Up sell additional products as need arises.
Use database, CRM, or other software to track progress with new prospects.
Report weekly sales goals and objectives to regional leaders.
Negotiate price with clients who are interested in making bulk orders.
Maintain contact with existing clients to make sure they are satisfied and request referrals