Working as freelancer as academic writer  

·         Review reservation booked for upcoming tours.
·         Review arrival report of groups.
·         Responsible for preparation of occupancy forecast.
·         Responsible for implementation of policies and procedures.
·         Responsible for recording Company and hotels rate both in system and correspondence file.
·         Knowledgeable in hotel and guest room facilities and services to ensures reservations departments are equally knowledgeable.
·         Ensure special handling of repeats guest and VIP guest.
·         Monitors and coordinates group reservations activity with the Sales Department and Manager.
·         Follows up tentative bookings and update reservation status
·         Reviews no-show and cancelled reservations and processes charges according to hotel’s policy.
·         Review room blocking for Long Stay. Suites and special group request.
·         Supervising of Group Reservations.
·         Maintain cordial relations with commercial clients.
·         Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
·         Responsible for Human Resource of the office

·         Handling a high volume of Incoming and Outgoing calls from all levels of staff across the company.
·         Responsible to ensure that all incidents, which occur during my duties are reported promptly and recorded within the guidelines laid down by the client and efficiently dealt with.
·         For the security and safety of the SGS sites by performing access to control through call and emails, serving as the communications center operator for emergency situations.
·         Reporting and resolving issues like blown outs, finding replacement and lateness of officers.
·         Administer staff requests once reasonable, such as shift swaps and holiday requests.
·         Report any unusual activity to Line Managers and Duty Security Officers.
·         Proactively keep up to date on all new procedures, systems and information.
·         Maintain target levels of performance, as outlined by the higher management in relation to customer satisfaction levels, call times, and other performances.
·         Worked in team and kept sharing knowledge to ensure colleagues are informed of any changes.
·         Manage the dedicated emergency telephones and the telephone system and be aware of emergency response procedures.
·         To start shifts of the officers promptly at time designated by calling them for book on.
·         Communicate with Customers and the higher management relating to issues, response, complaints and queries.
·         Creation of rosters for all the registered employees.

●     Prepare administrative documents such as internal memos and letters upon request.
●     Maintain premises follow up, Training follow up, Recruitment follow up, Vacation follow-ups, Attendance sheets and all HR supporting documents.
●     Prepare employment contracts for new staff and contract extension/amendment in case of renewal.
●     Supervise to maintain all administration files in the office, including personal folders for every staff member
●     Ensure that no-one has access to personal folders, except upon specific request from the manager with the permission of HR Manager.
●     Maintain records including vacation approval.
●     Performance management activities and Performance Appraisal forms.  
●     Following up on TAT.