• New order verification and managing Database updates regarding client information.
• Monitor all the projects and ensure achievement of the timeline of projects.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on time, within the scope and within budget
• Managing projects via Oracle project module; creating, implementing, and finalizing the delivery of the project.
• Develop a detailed project plan to monitor and track progress.
• Managing cross-functional team issues related to projects.
• Utilizing project management essential tools.
• Communicate with customers and project stakeholders for the impeccable execution of projects.

Coordinate with POC to perform Level 1 Troubleshooting.
• Access our LDN router through MT-Putty to check the customer complaints.
• Generate Ticket IDS from BSD Workflow.
• Check the customer utilization graph through UFM.
• Strategically manage diverse technical complaints and queries of corporate clients regarding internet access technologies (i.e. Fiber, VSAT, GPON, and RF (PMP, P2P)).
• Proactive and service-oriented approach is adapted to address corporate customers’ Technical concerns and issues.
• Hands-on Cisco (switches and routers)
• Coordination with concerned departments to resolve client queries at earliest

• Responsible for managing Sindh Bank Wateen Links over 300 Links Monitoring & New Deployment. • Expert level troubleshooting to isolate and identify the actual issues; ability to articulate findings in written and verbal communications with relevant staff.
• Manage multiple tasks and work calmly in under pressure environment. 
• To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes a procedure to help in supporting a network.
• Provide a bridge between the Customer and Wateen ENOC/Field Team to resolve issues as soon as possible.
• To hold network information gathering workshops with the customer to understand the Customer’existing network design and technical requirements of new network needs.
• To assist and provide prompt support to my KAM and PMO regarding new deployments and deployed circuit details.
• Find customer needs regarding Wateen\'s new media deployment at as many sites as possible. • Generate Ticket IDs From WBBS.
• GPON(ONT device Monitor in U2000 NMS).
• FTTX (ORing device Monitor in Op Manager).