概要



  • Training Specialist


    MASHALLAH Event Planner(Make Others Life Happy)




  • Free-Lance Consultant


    Dates EmployedSep 2018 – Present


    Employment Duration1 yr 5 mos


    LocationPakistan


    Adnan Khan is an enthusiast, a storyteller, and a lover of Results. Adnan Khan is arguably the most provocative, engaging and stimulating management consultant in business.
    As the years roll by, many have commented that Adnan Khan energy and passion seem to increase rather than decrease. “I don’t do rocket science,” he says, “I preach the obvious, and surprisingly, it sounds unique!”. He presents powerful insights, best practices and trend-setting notions from working with clients in all industries.


     


  • Executive HR & OD


    Company Name


    Lucky Textile Mills Limited


    Dates EmployedNov 2018 – Present


    Employment Duration1 yr 3 mos


    LocationPakistan


    The organizational development (OD)Executive position acts as organizational development liaison and advisor to the organization's leadership and facilitates the organization's initiatives across the organization. The (OD)Executive plans, develops, implements and administers HR programs for company employees.


     


  • Company NamePizza Hut - Pakistan (MCR Pvt. Ltd.)


    Total Duration2 yrs 1 mo


     

    • TitleCall Center Operations Deputy Manager


      Full-time


      Dates EmployedJan 2018 – Dec 2019


      Employment Duration2 yrs


      LocationKarachi Pakistan


       


    • TitleRestaurant General Manager


      Dates EmployedDec 2017 – Jan 2019


      Employment Duration1 yr 2 mos


      LocationKhayaban-e-Shahbaz


      Restaurant Operations Leadership - Advanced Shift Management
      - Effective Management Practices - Basic Shift Management
      - Crew Training and Development - Team Leadership
      - Area Leadership - Basic and Advanced People Practices
      - Achieve operational standards
      -Development and growth of people within the business
      …see more


       



  • Restaurant General Manager


    Company Name


    Pizza One


    Dates EmployedOct 2016 – Sep 2017


    Employment Duration1 yr


    LocationShaeed-e-Millat Road Karachi Pakistan


    Asst-Restaurant General Manager
    Pizza One
    July 2016-Present
    • Performance appraisal review and processing.
    • Staff Retention
    • Duties Manage & Assigned
    • Restaurant Operations Leadership - Advanced Shift Management
    • Effective Management Practices - Basic Shift Management
    • Crew Training and Development - Team Leadership
    • Area Leadership - Basic and Advanced People Practices…see more


     


  • Company NamePizza Hut - Pakistan (MCR Pvt. Ltd.)


    Total Duration1 yr 10 mos


     

    • TitleShift Manager


      Dates EmployedJan 2016 – Sep 2016


      Employment Duration9 mos


      LocationPECHS Karachi Pakistan


      Maintaining Staff Pay Roll & update individual time sheet ,Leave etc(HRMS)
      Maintaining all KPI's/Compliance/Complaints and Daily Reports,
      Maintaining and sharing individual Order Takers Sales,Guest Checks,GC
      Average and performance records Position classification and grading.
      Salary determination.
      Performance appraisal review and processing.
      Personnel data entry and records maintenance.
      Awards review and processing
      Consultation and advisory services to management and employees
      Conduct problems
      Performance problems
      Training opportunities…see more


       


    • TitleTrainee Manager


      Full-time


      Dates EmployedDec 2014 – Jan 2016


      Employment Duration1 yr 2 mos


      LocationPakistan


      December 2014 – Present (11 months)DSC Call Center Pizza Hut Pakistan
      Complete / Proper shift taking/handing over with others Team Members & Managers.
      Connectivity checking/ensuring between call center and restaurants including promise time.
      System resources check including shortage of items, Deactivation’s etc.
      Scheduling of agents/CSR's according to the work load requirements.
      Ensuring and achieving good results by improving KPI's.
      Marinating floor decorum, Managing breaks.
      Communication board updating on real time basis.
      Maintaining and sharing individual Order Takers Sales,Guest Checks,GC Average and performance records.
      Recognition of good work done and personal attention to the low performers.
      Direct reporting to Manager and General Manager.
      Maintaining all KPI's/Compliance/Complaints and Daily Reports,





项目

Different Evacaution Drill & Trainings Programs

工作经历

公司标识
Manager Call Center
Pizza Hut
Jan 2018 - 代表 | Karachi, Pakistan

<p>Reporting to the Head of HR & Call Center Development and managing training team of 6 members including 3 in direct reporting to me.</p>
<p>My role entails running Human Resource Development & Training programs for Pizza Hut Restaurant Operations’ <br /> staff in South Region. It includes but not limited to, development of bench plan criteria, performance KPIs, <br /> implementation of People Capability Program, ensuring that all 1200+ staff are fully trained in their capacities by <br /> planning, developing & implementing training programs in accordance to the YUM’s brand (Parent Company of <br /> Pizza Hut based in Dubai) training standards with a keen focus on the current & future business needs, etc.</p>
<ul>
<li>
<p>Recruiting, training and supervising staff</p>
</li>
<li>Agreeing and managing budgets</li>
<li>Planning menus</li>
<li>Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines</li>
<li>Promoting and marketing the business</li>
<li>Delivery Trade Area Manage</li>
<li>Overseeing stock levels</li>
<li>Ordering supplies</li>
<li>Handling customer enquiries and complaints</li>
<li>Taking reservations</li>
<li>Greeting and advising customers</li>
<li>Problem solving</li>
<li>Preparing and presenting staffing/sales reports</li>
<li>Keeping statistical and financial records</li>
<li> Setting targets</li>
<li>Restaurant Operations Leadership - Advanced Shift Management</li>
</ul>
<ul>
<li><span lang="EN">Effective Management Practices - Basic Shift Management</span></li>
<li><span lang="EN">Crew Training and Development - Team Leadership</span></li>
<li><span lang="EN">Area Leadership - Basic and Advanced People Practices</span></li>
<li><span lang="EN">Achieve operational standards</span></li>
<li><span lang="EN">Development and growth of people within the business.</span></li>
</ul>

公司标识
Executive Human Resources & Organization Development
Lucky Textile Mills Ltd.
Nov 2017 - 代表 | Karachi, Pakistan

<ul>
<li> Lead training team to ensure that the training programs are effectively executed & delivered by my team up to standard.</li>
<li>Ensure Individual Development Plan is being executed for employee development.</li>
<li>Evaluate employee on job performance through frequent training assessments.</li>
<li>Identify the training needs by TNAs along with other Area Leaders and Departmental Heads.</li>
<li>Develop training programs on different topics while keeping findings of TNA in focus.</li>
<li> Highlight progress and achievement on Individual Development KPIs.</li>
<li>Run Train the Trainer Program in which training to the Top to Middle Management is given on how to conduct effective trainings.</li>
<li>Conduct certified training programs like Leadership, Management Skill etc.</li>
<li>Communicate employee benefits programs and processes to the staff at stores.</li>
<li>Maintain congenial relationship with staff at all levels and handle their disciplinary & grievance issues.</li>
<li>Create awareness amongst employees regarding any change and/or initiations of new HR policy, procedures & practices within the company.</li>
</ul>

公司标识
Asst-Restaurant General Manager
Pizza One
Jul 2016 - 代表 | Karachi, Pakistan

- Restaurant Operations Leadership - Advanced Shift Management
- Effective Management Practices - Basic Shift Management
- Crew Training and Development - Team Leadership
- Area Leadership - Basic and Advanced People Practices

公司标识
Shift Manager
Pizza Hut
Dec 2015 - 代表 | Karachi, Pakistan

Maintaining all KPI's/Compliance/Complaints and Daily Reports,
Maintaining and sharing individual Order Takers Sales,Guest Checks,GC
Average and performance records.
Performance appraisal review and processing.
Personnel data entry and records maintenance.
Position classification and grading.
Maintaining Staff Pay Roll & update individual time sheet ,Leave etc(HRMS)
Complete / Proper shift taking/handing over with others Team Members &
Managers.
Connectivity checking/ensuring between call center and restaurants including promise time.
System resources check including shortage of items, Deactivation’s etc.
Scheduling of agents/CSR's according to the work load requirements.
Ensuring and achieving good results by improving KPI's.
Marinating floor decorum, Managing breaks.
Communication board updating on real time basis.
Maintaining and sharing individual Order Takers Sales,Guest Checks,GC
Average and performance records.
Recognition of good work done and personal attention to the low performers.
Direct reporting to Manager and General Manager.
Maintaining all KPI's/Compliance/Complaints and Daily Reports,

公司标识
Manager In Training
Pizza Hut
Feb 2017 - Dec 2017 | Karachi, Pakistan


<p>Managed training department and ensured delivering of optimum performance based on the KPIs & targets laid down by YUM Brands International for restaurant and call center teams.</p>
<p><strong><u>Major Responsibilities: </u></strong></p>
<p>Assured that our people at restaurants and call center are trained on their basic job skills.</p>
<p>Conduct YUM certified training programs like LAR and LAS program for RGMs, ARGMs and Trainee Managers.</p>
<p>Ensure quality training sessions are delivered by my team, as assigned to them.</p>
<p>Managed E-Learning site known as Learning Zone and assured that staff is assigned their Ids and tracked completion of their training modules on regular basis.</p>
<p>Trained visually and physically impaired CSRs for the Call Center Operations.</p>
<p>Designed training material for new product/promotions and other soft skill training programs.</p>


<p><span lang="EN"> </span></p>

学历

Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (SZABIST)
硕士, 工商管理硕士学位, Master of Business Administration‎
CGPA 2.3/4
2019
University of Karachi
学士, 贸易学士, ‎
Commerce
2014

技能

少于一年Automotive Sales Training
少于一年Balance Training
少于一年Branch Administration
1 yearBranch Operation
少于一年Business Development Process
少于一年Client Follow-up
少于一年Committed to Customer Satisfaction
2 年 Complaint Management
2 年 Customer Service Operations
1 yearCustomer Service Representatives
少于一年Human Behavior
少于一年Petty Cash Management
少于一年Strategic HR Leadership
少于一年Written Verbal Communication
少于一年الالتزام بخدمة العملاء
少于一年بناء العملاء

语言

熟练 乌尔都语
中级 英语