概要

Motivated dynamic individual who has developed skills and experiences in Multi national industry proven by, over 14 years relevant work experiences and achievements. A results oriented team player, enthusiastic and inspirational, with pace and drive who has the ability to think in a creative and innovative way and can manage multiple tasks with the emphasis on quality, delivery people/team management and business improvement. I have a desire to learn to succeed in whatever challenges presented with, and require a key role that will be my biggest challenge, one that will allow me to implement a new way of thinking and working within a progressive organization.

项目

Reduction of Unnecessary workload through automation & digitization

工作经历

公司标识
Regional Telesales Manager
Skyelectric Solar Company
Feb 2019 - 代表 | Lahore, Pakistan

I was working as Assistant Manager Operations & Administration since 12 years. My career was started from call center agent towards leading assistant manager of customer operations.

My Key responsibilities were as below

• Leading team of 14 people who collaborate with other departments to ensure billing accuracy and address customer complaints and requests
• Manage team statistic and performance report, perform spot checks
• Prepare and present analytical reports
• Performs monthly and weekly audits and clean ups
• Meet the KPIs set as individual and ensure for team
• Team Building and grooming team skills
• Preparing Weekly & Monthly Team Performance Reports
• Main key focus to reduce back-end workload with help of automation
• Training of new resources to achieve established objectives
• Interacting with other departments & senior management concerning different subscriber related issues
• Operations and maintenance terminal related complaints handling
• Resolving nationwide High Impact issues and major service degradation with coordination of Technical teams to resolve in minimum possible duration
• Handling different customer care projects by engaging different technical teams and vendors

学历

Al- Khair University Lahore
硕士, 科学硕士学位, MCS‎
Computer Science
CGPA 3.9/5
2001

技能

初学者 Admirative Assistance
初学者 English Language Learners
初学者 Handling Assignments
熟练 عمليات الخدمات

语言

中级 英语
熟练 普什图语