概要

A human being who thrives in accomplishing things through others and lives agility in all its facets. I take genuine interest in people and creates REAL connections with the internal and external clients. A Business Leader with proven track record of traditional HR transformation to Strategic Business Partner, I have helped client organizations to focus on business goals and align HR goals with vision and mission of the organization. Proud of serving clients like Packages Limited, Tetra Pak, Total Parco, Hashoo Group, Metro Cash & Carry, Carfirst, OLX among many others.
An expert in digital conversion of end to end manual HR processes, transformational leadership, change management and team building. Practitioner of transformational leadership style, have led and developed many capacity and capability interventions successfully for both internal and external clients.
Over 12+ years’ experience in HR Transformation, Organizational Development, Project Management, Business Development, Compensation and Benefits, Training & Development.

项目

Packages Limited
Tetra Pak
Kansai Paints
Total Parco (Pvt.) Limited
Metro Cash & Carry Project Implementation and Service Delivery

工作经历

公司标识
Assistant Director HR
EY
Oct 2020 - 代表 | Lahore, Pakistan

• Act as HR Operations and MENA integration Lead, liaison with MENA talent team and EY Ford Rhodes Talent team and contributes to process improvements/efficiencies as appropriate and in line with MENA• Act as Diversity and Inclusion (D&I) implementation leader, work on flexible work arrangements, gender balanced recruitment and gender inclusive brand image. Design and deliver D&I trainings for EY and other organizations in Pakistan in collaboration with Male Champion of Change (MCC) Australia and Pakistan• Support to deliver the wider Talent strategy especially in relation to talent management, leadership development, employee engagement, performance management (LEAD, SuccessFactor), rewards management, and organizational design• Provide Talent support to leaders of all levels in the firms, including technical HR advice in response to management issues, capacity building, succession planning, emergency preparedness and response, policy inquiries, regular review and approval of HR policies and procedures, orientation, employee relations issues, recruitments and exit management.• Ensures that all necessary activity relating to Performance Management cyclical activity, year end and pay planning are delivered in the most professional and effective manner ensuring consistency across the region. Plays a hands-on role in achieving key activity within defined timeline• Manage the portfolio of Employee Relations cases, including taking the lead on sensitive investigations. Make recommendations and carry out any necessary actions required to maintain and promote a respectful workplace.

公司标识
Regional Head HR Operations- Central
HRSG BPO
Aug 2017 - 代表 | Lahore, Pakistan

HRSG is a group of companies providing business solutions globally. We’re proud to work with many of the world’s most prominent multinational companies—including Tetrapak, Beiersdorf (Pvt.) Limited, and Metro Cash & Carry among many others—as well as prestigious organizations like Hashoo Group of Hotels, Packages Limited, Total Parco, Kansai Paints, Carfirst and OLX.

My primary concentration of work being the Regional HR Service Delivery Head is to advice, design and deliver an Enabling HR Process i.e. Operational Human Resources and Organization Development combined with end-to-end HR Outsourcing projects at various prestigious local and multinational conglomerates. My responsibilities include:

• Act as consultant for policies and procedures of HR teams of my client organizations
• Work closely with C level executives of my client organizations for HR processes revamp and during implementation phase to ensure service objectives/milestones are met as planned.
• Suggest developing and/or enhancing best OD practices to improve and set direction of implementation process improvement of my client organizations
• Provide on-going training to clients to ensure client satisfaction; including proactively educating clients in proper payroll reporting techniques in an effort to optimize payroll accuracy
• Accountable for adherence to the various internal and external audits requirements of the company/clients.
• Maintain updated books of accounts for Recognized / Unrecognized Funds as part of HR BPO service under Benefit Administration.
• Ensure up-to-date service delivery documentation including accounting record for the assigned clients
• Maintain high-level knowledge of Income Tax Ordinance 2001, labor laws and other legal compliances and government reporting.
• Provides HR recommendations to help minimize liability in employee terminations of my client organizations.
• Responsible to ensure that all activities within or outside department are perform

公司标识
Manager HR
Nextbridge (Pvt) Ltd
Apr 2015 - Jun 2017 | Lahore, Pakistan

• Led 3 key departments including HR, Recruitment and Operations
• Actively led employee development programs by supporting Training and Development.
• Involved in change management initiatives which included organization restructuring, culture transformation & talent management related tasks.
• Guided line management on policies, processes & practices of the organization.
• Ensured employee records are up to date in HR management module.
• Managed and supported talent acquisition, onboarding, separation and performance related cases.
• Acted as liaison for Marketing, U.S based sales team, Recruitment and Operations, giving directions on hiring and marketing campaigns by keeping available resource pool and sales trends in view.
• Monitored and managed complete sales cycle starting from Sales lead to Client conversion

公司标识
Business Center Supervisor
Warid Telecom Pvt Ltd
Jul 2010 - Jul 2012 | Lahore, Pakistan

• Managed and Supervised and trained Customer Service team
• Executed improvement plans to keep the Service Level as per the defined targets and expectation
• Used problem-solving skills to handle difficult or irate clients and resolve conflicts
• Maintained an average of 110% sales target achievement from the date of joining till date, won six sales champion rewards for making highest nationwide sales

公司标识
Training & Development Supervisor
Warid Telecom Pvt Ltd
Apr 2005 - Nov 2007 | Lahore, Pakistan

• Led the Standardization, Reporting & Audit function and ensured implementation of quality standards at all CS touch points i.e. Business Centers, Franchises, Contact Centers, Support Center, Priority Services & Corporate CS
• Compiled Customer Services Manual with detailed processes / SOP’s for Customer Services employees in coordination with all the head of departments ( HOD’s), won surprise reward for this initiative
• Conducted FUT’s & UAT’s for new Products & Services and managed the deployment of different Projects from Initiation to completion
• Assessed all CS areas & Conducted trainings, counseling, motivational sessions for staff enrichment
• Conducted Training Need Assessments (TNA) and designed training modules for employees in view of (TNA)
• Prepared training modules for Operations Supervisors and for CSR’s aimed at improving motivation, team building, business up-selling, stress management and customer satisfaction
• Trained employees on company’s policies and procedures and provided daily refreshers regarding business updates
• Shared team building techniques with the CSR’s and increased level of motivation through soft skills trainings and engagement meetings

学历

Cornell University
证书, Strategic HR Leadership‎
HR analytics, Diversity and Inclusion
Completed
2019
University of Minnesota
证书, Human Resource Management‎
Human Resource Management
Completed
2017
Lahore University of Management Sciences (LUMS)
短课程, Know Thyself‎
Organizational and Educational Psychology
Completed
2017
A course of study offered by HarvardX an online learning initiative of Harvard University through edX
证书, Leaders of Learning‎
Human Resource Management
Completed
2016
University of the Punjab
硕士, , Master of Business & Information Technology‎
Finance
2005

技能

熟练 Business Development Process
熟练 Client Aquisition
熟练 Cooordination Skills
熟练 Database Management 
熟练 Organization Development (OD)
熟练 People Management
熟练 Receptionist Work
熟练 Solution Selling
熟练 Training & Development
熟练 تقوية العلاقات مع العملاء

语言

熟练 乌尔都语
熟练 英语